SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very cute, very good material, it arrived in good condition.
Adorable, I love it, one of the best purchases on Aliexpress. Thank you.
I am satisfied with the bag, there is a shortcut in the photo.
I loved my bag. She's exactly like in the ad. I liked the model, the material and the finish. Came very well packed and filled, and with that avoided making out. The store is to be congratulated on the care. Was very worth it. Can buy without fear!
Good product fast delivery best price high quality
A luxoo .. Perfect of more .. Beautiful as in the ad... surprised me a lot
Thank you Seller. I received the package. I very like the color. It looks cute. Thank you AliExpress. I’m excited. I use it in my work. I order again for my daughter and for a gifts to my friends.
Beautiful model I loved it was just what I wanted to order again in another tone arrived super fast and super well protected.Happy
Super Bag! Quickly sent, quickly arrived! Beautiful! I recommend the store!
Beautiful beautiful beautiful I liked very excellent finish and the store sent super fast
Thank you
Vidm yakisty, I will give you a list. I came to shvidko, I am very sorry
Beautiful, spacious bag. I loved, I'm delighted. Super recommend.
Perfect, expectations that it was beautiful. And it really is a call. Worth a lot to buy without fear. Comes very well packed the store has zeal care. Congratulations!!!
I loved it! I am very satisfied, the bag is beautiful, it fits a lot, my wallet is huge and it went well. The bag is all lined, full of compartments, all functional. The keychain is a charm. You can use it on the cross too, the handle is long. Was very worth it. I recommend it. Thank you! Thank you!
The deputy came after the planned hour. In the political station. Photo of the store. The line in the loops ale Tse not to throw in the end. Handbag to be satisfied, I am so honored.
Beautiful bag. recommend, the tailoring is excellent and the delivery is fast
I am short of it, I am satisfied with it!
Divine Esra! I was super charming and in red wow, I was going to give it away but I 'd better keep it. I'll ask for another.
Without Words. Unbeatable quality. Well done. Vivid Color. Looks like a very expensive bag. Do not hesitate. Is really beautiful.. I love it!!
Received bag 8 days after order, fast, very nice as pictured
I loved it, it is very good size, and of excellent quality, exceeded my expectations, and more than that I acquired it on sale! .. I am very happy with my purchase .. Anímense they will not regret
Good product, excellent quality, shipping takes longer than usual, but arrived ok
Received late. Satisfied with quality of the product
It's a small size, but it's all going in ~ pretty and good!