SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
está bien
Llego 4 días antes de lo estimado y me sorprendió un poco que no haya sido tan grande! Tiene el tamaño perfecto, cómodo. Por dentro es grande y caben muchas cosas! Puedes decorarlo a tu gusto y darle tu toque🙇🏽♀️
Я в восторге от этой сумки,она идеальна и пришла очень быстро
cuando lo compré pensé que era completamente de piel sintética, pero al recibirlo y revisar las fotos de nuevo es de piel sintética con ante, de todos modos sigue siendo bonito, viene con dos lazos rojos incluidos y los bolsillos son muy útiles para guardar cosas pequeñas que quieres tener a mano, algunas valoraciones dicen que el asa debería ser más grande, sin embargo para mí se siente perfecto, lo suficientemente largo como para poder llevar un abrigo pero sin ser tan largo que el bolso llegue a la cadera. el pedido me llegó antes de la fecha estimada y no necesité contactar con el vendedor para nada. me encanta porque es pequeño pero tiene mucha capacidad de almacenamiento!!
хорошая сумка. вмещаются тетради, вместителтная сама по себе. немного торчат нитки( так же можно уместить небольшую воду
the bag is really cute!! i love the red ties on it. it holds alot inside too. the bag really fits the outfit, can hold a lot of keychains
It was really really good and came earlier than expected 🤞🏼
so good
very cute bag!! Nicely made but had some strange / messy stitching, bag arms a little bent but doesn’t bother me at all. Overall a good buy when on sale!
Сумка була помʼята, цю проблему вирішили. Ще були 2 чудових червоних бантика на ручках.
Look!!! I love it though I wish the shoulder straps were a bit lower but I’m so happy with it!! 🩷🩷🩷
Such a gorgeous bag. Just like the photos, mine actually came with two red bows on it which I wasn’t expecting. Only thing is mine arrived a bit crinkled, I assume from being flat in shipping
it's cute! pockets came a little wrinkled but I just solved it by stuffing it with something 🤷🏾♀️
the bag is exactly like the video in the listing rather than the pictures however I am happy with it especially for the price range ! it even has a zip inside
Está lindo, me pero lo siento pequeño de las correas y de el espacio
Good
ok, look. I love it , it's pretty and pleasant. would recommend. but I wanted the bag with the silvery zipper and square hook... and I didn't really understand how it became into a black one. it's difficult to find the one that you want cause the pictures are the same. overall the shipping was pretty fast and the item came in a week. :)
Very cute and spacious 😋wish there were more colors like white or red they will look so adorable 😋😋
Beautifuuuul
це просто вау ! я в захваті !!!!!
really cute. delivery came faster than expected. the straps are shoulder than i thought, but it isn't a big deal. came with red ribbons, good amount of space, really fun to decorate..
muy bonita pensaba que era más grandecita pero noo es del tamaño perfecto, le caben muchas cositas 10/10
llego antes de la fecha de entrega estimada, no tiene olor en absoluto aunque no lo pedí con lazos llego con ellos y estoy verdaderamente encantada con el bolso, es muy bonito! pero es más pequeño de lo que yo estimaba, no cabe un cuaderno de tamaño estándar.
cute! nice material! I also received it very quick
ручки помятые но качество хорошее