SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Expédition immédiate, envoi sans suivi ni signature mais bien réceptionné. Ce téléphone me plaît beaucoup, et déballé que depuis ce matin, ce que j'en ai vu me convient parfaitement.
Llegó en un par de días, el teléfono va fluido y muy buena cámara con 200 megapixels
super produit, reçu en 2 jours
Appareil livré très rapidement. l'appareil correspond bien au descriptif. Je n'ai pas encore la main sur toute sa fonctionnalité. Interaction rapide.
Envoi super rapide, expédié et reçu en deux jours a paris
de lujo, el móvil va muy bien, llegó en 3 días
Todo bien.
Product arrived in excellent conditions, very well packed and protected. Excellent phone, very high quality, good performances. Sent in very quick timing from ES to FR.
Todo correcto,envío rápido , el teléfono es versión global totalmente original y va genial muy contento
Buen precio y en perfecto estado en entrega
Entrega rápida. El móvil perfecto
todo muy rápido y bien.
muy bien vendedor , envío super rápido y todo correcto, gracias
super. polecam
très bien
lo pedí un domingo y el martes en casa....va de lujo, original y t ahorras un pellizco.... ya lo recomendé a otra persona
Entrega genial, rápida y el mvl tal cual la descripción. No puedo valorar la comunicación con el vendedor porque no me he tenido que poner en contacto por el momento, ya que todo está impecable.
Envío rápido. todo correcto
Muy buen terminal móvil, buen sonido estereo, buena pantalla, buena iluminación. Parece que va rápido y ágil y toma buenas fotografías con 200 megapixels.. Tengo que probar todas sus opciones, pero me parece un gran teléfono móvil por calidad - precio. Comprado en descuentos de primavera por menos de 240 euros. Gracias por estas ofertas vendedor.
Envio super rápido, en dos días en casa, gran precio, todo perfecto
genial
Buen móvil
me llego en un dia genial como venia movil por ahora perfecto
Es precioso, está muy bien protegido, lo único, que no me llegó a domicilio, y me no me avisaron, yo tuve que buscar, sin saber dónde podría estar, pués inexplicable desde el día 1 ponía " entregado " en mi dirección y no ha sido así, hasta hoy que por fin, por mis medios, lo localizo en una tienda den pueblo, punto recogida.
Increíble, lo compré por la noche y al día siguiente lo tenía en casa. Va muy bien.