SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
todo correcto.
Good quality, original and the phone working good
Un poco grueso y sin carga inalámbrica
calidad
Very satisfied, fast delivery, also the phone came with etui and screen protector already installed. 67W charger was also included :)
Very nice product, delivery of goods in 5 working days.
super
Товар так и не приехал. Я ждала доставки 1,5 месяца. Мне вернули деньги
Entrega rápida y todo como se esperaba
Todo perfecto, rápido y según lo descrito
Perfecto grandisima rapidez de envio, un movil muy bueno por 200 euros
très satisfait de l'envoi et livraison rapide RAS
Llegó en perfectas condiciones, La caja precintada y funciona correctamente
Muy buena oferta por la calidad del móvil, gama media alta aunque no lo parezca
Llego rápido y sin problemas
prima toestel, snel ontvangen. camera is goed, tot 4x toe inzoomen zonder verlies. prijs kwaliteit is erg goed.
chegou rápido e impecável e até agora muito satisfeito com a compra.
Produit conforme a la description et authentique ! tous les numéros IME et série sont vérifiables alors n'ayez crainte. Réception plus rapide que prévue et prix défiant toute concurrence. je ne pouvais pas espérer mieux. je recommande vivement ce vendeur sérieux. un client très satisfait.
tudo a funcionar bem
alles gut
Gran teléfono y gran vendedor. Llegó 2 días antes de lo esperado. El teléfono es muy rápido y hace unas fotos espectaculares
très bien
Alles bestens.
Vendeur sérieux, livraison rapide par Cainio via Colissimo suivi mais sans signature = heureusement j'étais là et signé en main propre au livreur. L'enveloppe avec des petits trous ouvertures pour repérer si smartphone de valeur style (Iphone,...), donc attention si là ou vous habitez la livraison est pas fiable ou que vous n'etes pas là en journée, c'est assez risqué. Téléphone authentique version Global, neuf (0 cycle de charge donc non reconditionné ) scellé avec tous les accessoires d'origine inclus (coque, chargeur, cable,....), bon modèle 8Go/256Go. Rien à dire merci beaucoup à ce vendeur
movil perfecto