SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great drone. Suitable for children to play.
Happy with the product, but it looks too big for a mini drone. (Both on sales together). Ok I can use it for the bigger drone
Nice little toy, surprisingly responsive, battery time shorter than expected
purtroppo per la prima volta ho sbagliato l'acquisto pensavo che era un prezzo scontatissimo di un piccolo drone invece ho acquistato solo il tappeto di atterraggio. ho fatto tanti acquisti con voi trovandomi benissimo questa volta ho sbagliato. mi dispiace. grazie
didn't read advert correctly just got a heli mat
이가격에 이런 성능이라니 놀랍네요. 드론 비행 완전 초보이지만 장남감 초소형 드론에 비해 날리기도 쉽고 넘 좋네요~
I will give a five-star rating, I am really satisfied
Tardo un poco más de lo esperado.
Se ve de muy buena calidad, me falta probarlo, pero 100% el vendedor
Para empezar y por un precio bastante asequible está bien. No tiene mucha estabilización (Se va hacia un lado y desciende solo), tiempo de vuelo sobre unos 8 minutos, que para la batería que tiene está bien. Yo no conseguí que se conectara al móvil y al mando a la vez, pero para juguetear un rato va genial
I thought I was buying a drone. misleading description.
Item as advertized, complete of english manual. The only comment is that the battery lasts a few minutes, the rest is ok.
子供にプレゼント。楽しく遊んでます。あとは耐久性が気になります
A fantastic drone, perfect for gifting to children
la pista esta bien pero es muy liviano, es un tapiz inestable una torente de viento y sale volando
It is not XIAOMI product, but money wise for its price, I consider it a good to have for kids and beginners
I love this drone so much
buen material y buen tamaño
Excellent seller, recommend
para comprar es súper fácil y recomendable
Very compact, exquisitely crafted, and the instruction manual is also very detailed, making it easy to operate.
everything is great.
problème avec le chargement pour l'application telephone
Está increíble para aprender a aterrizar un drone.
Nice toy, easy to control, but very bad battery ~5min, image qualyti is low