SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
hi I am sorry to say that the item I received is not what I ordered I was. hoping to get the drone as advertised not a landing pad I am very disappointed with this as not at all as expected yours truly Herbert richard john drayton thank you
Bueno para precio y calidad, excelente para empezar a aprender la cámara no es de tan alta calidad pero por el precio está bien
Arrived 21 days before set date, fast delivery and well packed. I reccomend both seller and transport service. Good job guys. Greetings from Iceland.
me sirve para aterrizar mi dron👍
Es muy pequeño y cuesta hacerlo volar, no es xiaomi realmente (al menos no lo pone por ningún lado) y la calidad de imagen deja mucho que desear, pero si nunca has volado un dron te recomiendo que compres este si está a buen precio, porque son muy muy difíciles de volar y lo más seguro es que termine por estrellarse contra cualquier cosa y dañarse, así que mejor practica con uno barato Se puede conectar al móvil y al mando para controlarlo, incluso puedes ver la cámara en el móvil mientras controlas con el mando. La batería es algo escasa, como 10 minutos de vuelo, pero suficiente ya que lo habrás estrellado unas 20 veces en ese tiempo ;)
Great product with good detailing. Looks awesome and works absolutely perfect Seller shipped the item very fast and I received it in 7 days. Highly recommend Seller and item too.
purtroppo l'oggetto non è arrivato. durante la spedizione, il pacchetto è stato aperto e dal suo interno è stato sottratto questo mini-drone. il venditore ha prontamente disposto il rimborso che è arrivato nei tempi previsti.
great
very good
juguete divertido,aún no se conectar la cámara ,a ver si no me arrepiento
Es lo que se vendio y yo compre. En realidad yo queria un minidron pero hice la compra con el.celular y no vi bien. Ahora vinlas notas y estaban las advertencias, fue mi error
ممتازة وصلت في وقت قياسي شكراً لك وأنصح بهذا المنتج
nice
tiempo de entrega muy aceptable
well, it is most certainly a landin apron.
small drone, very fast, easy to control
Schnelle Lieferung - es sieht gut aus!
супер классный вариант для деток!
Excellent, good company to deal with, fast delivery, good service from the seller, good packaging.
Marche bien, par contre la caméra avant est montée à l'envers :(. Rien de grave, mais pénible pour le suivi en temps réel. Le drone est sensible au vent et demande un peu de maitrise pour rester stable. Pour le reste rien à redire.
Good accessories and I will use it for any fixing or spare parts. Thanks
El producto es tal como se muestra en la publicacion👍
foi muito rápido o envio chegou tudo perfeito óptimo produto
Worth the money. Couldn't test and fly yet. I will update this once I tried the product
Llegó rápido sin problema. el único inconveniente es la doblez que está marcado.....