SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
color chulísimo. da olor a zapato barato.pero no huele mal. muy cómodo y flexible.facil de poner.yo tengo un 39 y medio y me va justo el 40 .pero está genial de todo. aún no lo probé en calle.
Very comfortable great for price
Achei incrível, leve e confortável. Espero que dure. Só arranquei aquela etiqueta ridícula escrito “Begin ners”. Nem pra colocar no Google translator para escrever direito. Hehehehe. Mas estou muito satisfeito até agora.
Perfect
gostei muito do tênis só que ele é como se fosse uma pantufa embaixo na na parte de baixo ele é bem macio parece um isopor quando você tá com ele no pé parece que você tá vestindo uma pantufa
lindo, bem feito, leve, só que uso tênis 38 com meia grossa, e comprei o 39, mas daí vou usar com meia fina,
Chegou tudo certo. produto de qualidade. Recomendo!
achei um pouco apertado mas o tecido é elástico então acredito que vai lacear, bem bonito mas por enquanto não da pra fazer uma corrida por exemplo. entre sola macio por ser novo o eva.
Tênis lindo, super leve e muito confortável! Impecável!
Super quality.
ameiiiiii demais peguei o número 39 e calço aqui no Brasil 37 e ficou perfeito
maravilhoso , muito confortável , não aperta , sem contar que ele muito leve ameiii podem compra sem medo . nota millll
Gostei muito, foi além do q eu esperava, super recomendo. 5 estrelas.
Ótimo produto, excelente acabamento.
they are the second I purchased 1 pair for my wife and another for me. They are comfortable, light and flexible. I just removed the brand tag from the sides because I like it more without it. thanks to the seller for the fast delivery. now we need to see how long they can still.
Amei o tênis, super confortável, muito macio e bem leve, além de ser lindo! A entrega foi rápida, super recomendo.
Chegou bem rapido, tenis é lindo, bem leve e macio. Eu calço 37 no Btasil, e conprei 39 ficou perfeito
Super bien , bonitos.!llegaron rápidos
super macio porém grande recomendo um número menor
excelente tênis, boa qualidade
Se ven cómodos sólo q se le nota el pegamento en las orillas
Lindo tênis, confortável no pé!
Comprei na promoção de aniversário, paguei 44,00 nele e pelo preço vale muito a pena, lógico que não vai ter a qualidade de um tênis de 150,00 nem da pra comparar, porém achei esse bem útil! Tirei os detalhes em verde neon pra ficar mais clean
Tênis bom , confortável.
Achei bem confortável, super leve, para malhar ótimo, para corridas acho que não é tão confortável, mas o uso no dia a dia excelente.