SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
tênis muito bom, olhe sempre o catálogo da descrição para compra que vem com sua numeração o meu e 43 e pede 46 veio certinho.
Amei! Na medida certo, veio tudo correto, Super confortável, muito bonito e o que é melhor veio 15 dias antes do prazo, amei! 😍
calço 42, mais infelizmente o 42 não serviu, quem for comprar pode pedir 2 números pra mais.
Super recomendo , chegou antes do prazo , levou 10 dias ,
very light and nice shoes. I'm a size 40 and I took a size 42 a little bit big . I would take size 41
produto chegou super rápido e bem embalado , recomendo o vendedor,voltarei a comprar mais.
produto excelente!! comprei dois números a mais, serviu certinho.
Muy ligeros pero cómodos, lo único es que la suela es muy delgada y se resbala
Exatamente igual ao descrito, o que achei deste em relação a um verde que comprei é que ele é mais folgado, e os 2 tem o mesmo número, eu calço 35, mas pedi 2 números a mais, mas este branco ficou sobrando na largura, não no comprimento
levinho e confortável, seguir os comentários para o tamanho. receio quanto a durabilidade por ser muito macio(desgastar rápido ).
excelente me gustaron mucho
Están muy cómodos, me gustaron mucho y los recomiendo. Acorde al precio
Excelente tênis. Muito leve e confortável, recomendo demais a compra.
muito confortável!! super recomendo. Chegou antes do prazo. Calço 36 BR.. e pedi Tam 38.
buenos, no pesan nada y cómodos
Uma qualidade incrível, pode confiar...Chegou bem antes do prazo
pelo preço tá ótimo, o tênis é tamanho 43 eu calço 41 ficou exato, se o pé for mais largo peça 44
Boa noite. Quero agradecer pelo lindo tênis que está em mãos. Obrigado.
Minha filha adorou!
Są piękne,takie jak na zdjęciu. Lekkie i przyjemne. Rozmiar 39 pasuje na polski 38.
Produto bonito. Estiloso. É macio. Interessante pra corrida só que tem sola EVA e não tem uma estabilidade tão boa. Daria nota 8,5. É sem dúvida um dos melhores custo-benefício que se pode adquirir
Tênis conforme a descrição, ótimo tempo de entrega, sapato extremamente leve e muito confortável. Comprei 2 números maiores como havia lido nos comentários de avaliação, e ficou perfeito no meu pé ( calço 40 e pedi o número 42). Recomendo muito! E comprarei mais ✌🏻✌🏻
tênis lindo de excelente qualidade, super confortável, recomendo o produto e o vendedor!
o tênis é maravilhoso chegou antes do prazo muito obrigado vou comprar mais hein
tênis top, confortável e bonito