SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfeito! Porém comprei meu número e ficou pequeno!
아주 가볍습니다. 대신 약간의 싼티가 나는건 어쩔수 없구요
Talla bien, coincide perfecto con la talla
Buen estado
Amei veio certinho ,comprem sem medo
Die Ware kam sehr pünktlich an vorher als angekündigt für den Preis top Qualität top Service. Ich würde gerne wieder bestellen. Es ist einfach zuverlässig.
top tamanho certinho recomendo a todos
chegou tudo certinho, bonito, só não achei tão confortável quanto pensei, pensei que era mais macio.
tênis muito bom , sopre levemente e confortável, super indico, bom pra fazer camiada, academia, durabilidade muito boa.
bnas tardes el pedido me llegó hoy y estoy súper contenta me llegaron los tennis tal cual en la foto y en el tiempo estipulado ...volveria a comprar ....muchas gracias ...los pedí talla 38 y hablé al chat del almacén a cambiar mi talla y atendieron a mi llamado a talla 36 ...la talla es fija ni una más ni una menos ...gracias Ali
me encantaron son muy cómodos y sobre todo me gustó mucho el precio, siento que son amplios ya que soy de pie muy gordo o amplio pero los puedo ajustar con las agujetas
veio rápido e bem embalado. É muito bonito e bem leve.
가성비 좋은 운동화..,가볍지만 내구성이 좋아야 할텐데.. 여하튼 모양은 이쁘네요
Ótimo !
Já tinha comprado antes pra meu uso e agora comprei para presente de tão perfeito que é.
קניתי לבן שלי שהורס נעליים במהירות . הוא מרוצה ואמר שהן נוחות
o tênis parece ser bom porém veio em um tamanho menor.
Conforme à la description légère et agréable
알리에서 몇안되는 사진과 거의동일한 신발구매입니다 가볍고 좋습니다
muito bom, pedi 1 numero a mais e ficou perfeito no meu pé
me gustaron! pedí talla 37 pero quedó perfecto
Calço 41, pode comprar 43 sem medo ficou ótimo. O envio é muito rápido, saiu por menos de R$90,00 com os impostos do t@xad. É um material bem levinho, parece um isopor.
O tênis é lindo demais e super confortável eu estou muito feliz com a minha compra. Chegou super rápido com certeza comprarei mais
Lindo, furta-cor, muito macio. Tamanho perfeito, ótimo acabamento. Realmente me surpreendeu. Chegou antes do prazo.
gostei muito do produto.. material bom, bonito e super confortável .