SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Сумка мне очень понравилась!!Но очень шуршит внутри но это не проблема
Se siente muy suave, es bastante pequeña pero no me molesta, no la quiero para meter tantas cosas. Se ve muy bonita. Me gustó. Llegó en 12 días a México.
Igual a la imagen, muy resistente
precioso , calidad excelente 👌
súper lindo lo amo
es bonito, espacioso pero por dentro la tela se siente de mala calidad, pero de ahi en fuera todo bien. el envío fue antes del tiempo esperado
Всё отлично, дочери понравилось, Спасибо.
cutie mini bag's love it 😘😘😘
No es azul es verde, la calidad es muy buena me gusto mucho
muy linda bolsa, tela de muy buena calidad, el color increíble, de tamaño medio pero muy espaciosa. excelente producto
Buen tamaño para cositas importantes, igual que la foto
Pequeño pero hermoso, gracias vendedor recomendado
Сумка сподобалася, але не влаштовував її зовнішній вигляд. По всій сумці сторчать нитки,є специфічний запах і невелика пляма.Але за свої гроші доволі не погана.Доїхала за два тижня, за це великий плюс.
sí esta chiquita pero bonita!
Сумка за свою ціну топ!!! 🥰 Приємний матеріал, швидка доставка (В Україну прибула за півтора тижня Meest express) Змінусів тільки ниточки стирчали, досить багато, але не біда, можна підрівняти. В загальному РЕКОМЕНДУЮ! 💋 З продавцем не спілкувалась.
muy bonita .
I absolutely love this little purse! It’s the perfect price, style, material etc.. so versatile! Much better than my leather cross bags because it’s so light
Super buena calidad, es de tamaño pequeño pero realmente te cabe lo esencial y me llegó antes de lo esperado
It’s so cute and I like the quality of it, it’s small but not too small
Llego bastante rápido, algo pequeña pero realmente bonita.
es super practica
Muy linda, buen tamañano, se ve como en la imágen, tardo un mes en llegar, vale la pena
tal cual la imagen, de excelente calidad, llegó en el tiempo marcado, gracias
Perfecto tamaño!!!
小さい、、、思ったより小さくて写真より薄っぺらい感じ。でも、物を入れたら、長財布、通帳ポーチ、化粧ポーチ、ハンカチ、携帯と必要な物はしっかり入った。丈夫さが心配だけど明日からこれを使います。