SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Muy buen producto, muy resistente e incluye todo lo que dice, lo recomiendo ampliamente
me llego a tiempo y en buen estado ya lo mire y lo revise y esta súper
muito bom os pé fecham para maior com forto e apoio com as mãos botão de acionamento Bluetooth pra acionar a foto oi play no vídeo recomendo
Vale cada centavo pelo preço, minha esposa gostou muito.
este palo selfie es un gran producto, el envío por parte del venderlo ha sido muy rápido, y la entrega también, lo recomiendo 100%
Súper lindo, de buena calidad, fácil de configurar para la toma automática. Se tiene que enlazar por Bluetooth súper facil. Lo recomiendo mucho.
Очень удобный и компактный. Штатив устойчивый. Блютуз кнопка на батарейке (идёт в комплекте), не нужно постоянно заряжать. Подсветка имеет 2 режима, достаточная для хорошего селфи. Надёжный пластик. Всё понравилось. Пришло мнение чем за 14 дней. Очень благодарна. Советую
No high expectations, but it's better than I thought it would be. The lights and the remote are good. The stand looks flimsy, but its price is to be expected
gostei bastante. pensei que o tripé fosse maior, mas está bom. recomendo o vendedor
Посилка йшла менше місяця. Коробка трохи пом'ята але товар цілий, дуже швидко розібралася, все працює і пульт також під'єднався до телефону без проблем.
Esta muy super bien por el precio, definitivamente es algo que volveria a comprar
Повністю співпадає з описом. Якісний штатив. Прийшов доволі швидко. Кнопка працює по блюзу (треба натиснути і потримати, щоб ввімкнулась)
Отримала селфі палку в гарному стані і гарно запакована.Все працює ,перевірено.
el envío llegó súper rápido. excelente producto y calidad. Voy a probarlo. gracias
the product arrived with the box open but everything works fine
Всё работает. я очень доволен. доставка очень быстрая
hasta el momento muy bien lo seguiré probando gracias
Material parece resistente. Vamos ver com o uso como se comporta.
Prosty statyf do selfie. Prosty w użytkowaniu. Dość mocny aparat mocujący telefon.
Llego en 9 días a México 🇲🇽 es la primera vez que me llega un paquete tan rápido y llego bien habrá que probarlo
Товар прийшов дуже швидко за 12 днів))) якість чудова так як описував продавець. Телефон до кнопки підключився швидко))
Luce bien, la caja de empaque vino rota, aún así el producto yo no viene dañado, trae si instructivo y cable de carga
top...mas um pouco frágil, com um celular mais pesado ele cai para tras
Didn’t have high expectations but this is better than what I thought. Light worked well and also the remote. The stand seems flimsy but it’s expected for how much it costs.
Товар добрался за 18 дней. Отправили в тот же день. Упаковли обычно. Коробка немного помята, но сам товар не постродал. Качество изготовления и материалов хорошее. Проверил все работает.