SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
llego rápido, excelente tamaño me gusta..... 👌👌👌👍 gracias por tan rápido servicio 👍👍👍👌👌👌👌👌
No me llegaron los que pedí. solo mandaron uno. tengo uno, y es genial. por eso encargue más. lastima que no me llegarán
exacto como lo descripción ni mas ni menos soporta un celular, a mejorar el tornillo del soporte y las patas se enblnadecen,no tiene .mucha fuerza
מושלם! בדיוק מה שהייתי צריכה, והכפתור של הבלוטוס עובד מצוין גם.
acaba de llegar y lo he probado. es muy versátil. para lo q lo quiero es ideal. me gusta todo de él. el color y las características. gracias
Chegou perfeito, pena que não veio o correto, pedi o de dois microfones e veio só um. O mas tá tudo tranquilo.
Great little tripod. Light is nice to have. Really like that it folds up and because the 3 legs fold in tight, they don't catch on other things in my bag.
Quality is alright, but it does everything that it's supposed to do. It's a bit shorter than expected, but that's on me since I didn't read the dimensions
Buena calidad del artículo y muy útil
Cheap stick, but held our iphones without dropping, overall works fine and for the price who would complain :)
excelente material
good quality appears to work good
Super !! Arrivé rapidement et à l'air solide. Sympa la petite commande Bluetooth pour déclencher l'appareil photo.
Все як в описі. Запаковано було дуже погано, тільки коробка, яка порвалась, та пакетик, навіть в пупирчату плівку не замотали. Але пощастило що нічого не зламалось. Відправили швидко, до Києва дійшло десь за два тижні
Perfectoooo
OK
I love it
Llego un poco aplastado pero apenas lo voy a calar estor cargando. Siento que instructivo le faltó más a detalle
Como la imagen luego lo pruebo una vez lo cargué 🕺😍excelente
Bastante estable, y pequeño para llevar en bolso o mochila Contento con la compra
Es muy practico, está muy bonito y muy fácil de usar, las fotos salen muy nítidas de cualquier ángulo.
Los auriculares inalámbricos XYZ ofrecen una experiencia auditiva excepcional que combina comodidad, calidad de sonido y conveniencia. Desde el momento en que los sacas de su elegante estuche de carga, te sumerges en un mundo de audio de alta fidelidad. Lo primero que destaca de los auriculares XYZ es su diseño ergonómico y ligero. Con un ajuste perfecto en el oído, estos auriculares se mantienen cómodamente en su lugar durante horas de uso continuo. Ya sea que estés en movimiento, haciendo ejercicio o simplemente relajándote en casa, los auriculares XYZ se adaptan sin esfuerzo a tu estilo de vida. En cuanto a la calidad de sonido, los auriculares XYZ no decepcionan. Equipados con tecnología de cancelación de ruido, ofrecen un sonido claro y nítido, permitiéndote sumergirte completamente en tu música, podcasts o llamadas telefónicas. Los graves profundos y los agudos claros garantizan una experiencia auditiva envolvente en todo momento. Los auriculares inalámbricos XYZ ofrecen una e
article conforme bonne qualité même si on sent qu'il ne tiendra pas 10 ans non plus mais fonctionne parfaitement
Although carton arrived crushed, everything was OK and functioned correctly. If camera isn't up, pressing button increases volume🤔
me encanto muy bonito se demoro casi un mes pero valio la pena