SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the price it’s great. Wish it was a bit longer but it’s alright.
perfecto para grabar las las salidas de mi crawler sin soltar el mando muy práctico. para pararlo solo no es muy estable pero lo demás todo bien además tiene luz recargable
la caja un poco maltrada pero el artículo viene en excelentes condiciones, el color tal como se muestra en la imagen y cumple su función correctamente y la luz que tiene para la iluminación si ayuda a la mejoria de las fotos , muy económico y buena calidad compren compren comprenle al vendedor!!!
Amazing products for very less price. It’s not that much heavy but we can manage to take videos and pictures. Worth the price ❤️
The product is good.But there is one problem. three leg parts of this Tripod are not strong enough to hold the phone when the tripod is fully high.
Great item easy to use
exatamente como na descrição, ótimo vendedor enviou rápido
llegó bien y rápido, me gusta
Me encanta, lo uso para todo 😃 la verdad es un poco inestable pero por su precio valió la pena es bastante útil
Хорошая селфи палка и дешевле , чем а любых магазинах
bueno se ajusta a lo que queria
좋아요ㅎㅎㅎ
Lo recomiendo
Very nice value. Just not sure what will happen when the remote battery dies.
As described
Za takie pieniądze super sprzęt. pilot działa - wszystko super! Polecam!
un produs ieftin,tipic chinezesc,functioneaza dar nu il recomand
cegou certinho antes do previsto, ele ainda possui um botao que parea com o celular pelo Bluetooth para tirar as fotos
Описанието е точно, лесно се свърза с тел. и е много удобно за използване. Препоръчвам продавача
Producto recibido en tiempo y forma. Excelente!!
Muy satisfecho. Creí que los materiales serían de menor calidad por el precio, pero son bien firmes. Muy versátil.
ne fonctionne pas ,même après avoir changer la pile.
veramente molto carino, devo ancora provarlo visto che e un regalo
ME GUSTO, LO USE AL DUA SIGUIENTE EN UN EVENTO MASIVO Y FUE MUY PRACTICO Y FÁCIL DE USAR.
El palo solo se extiende a 50 cm