SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfeito 👏🏻 Vem até um controle, parece ser de boa qualidade 😃 muito obrigado
lo que buscaba para mí contenido en tik tok, viene con su cable de carga para la cámara y su mando para tomar fotos desde lejos!
esta super super bonito igual ala foto me encantó y lo recomiendo mucho
Llego antes El empaque llego un poco aplastado Pero el producto viene en buenas condiciones Es ligero, se conecta fácil y rápido al celular por Bluetooth Funciona bien el botón de captura Solo hace falta sacarle el control para poder cargarlo, esta un poco duro Pero en gral. Muy buen producto Volveré a comprar
Muy bueno para el precio que tiene. El disparador funciona bien.
That's a great purchase! But teg packaging was damaged and it was hard to understand what to do at first.
Con algunos modelos de teléfonos no se logra sincronizar. De ahí en más excelente. Lo compré en descuento en menos de $60 m.n.. Relación precio-calidad 10/10
O produto funciona perfeitamente, só é um pouco frágil, pelo valor vc não espera um item robusto, mas funciona bem.
muy bien. para hacer de trípode no muy largo, pero bien
Llegó un poco maltratado pero no afecta en su funcionamiento.
Not very tall
Muy buenos me encanta
It's exactly as it is shown on the web. Shipping fast, so I am satisfied with everything. I recommend the product.
Really cool selfie stick tripod! Exactly as listed. So far quality seems good.
Cómodo, discreto en tamaño, funcional…….. muy contento con, la compra.
arrived fast and good quality. Happy with my choices 🤟
se ve súper frágil esperemos nos dure el viaje supongo q es precio-calidad
Excelente me gustó mucho, llego mucho antes de lo esperado
All right. Thank you!
I received what I order 😊😊 Love it so much and thank you 😍😍
creí que era más alto :'((, pensé decía 188 cm y no mm, de igual forma la función del blutu es excelente, lo super recomiendo
Llegó en 25 días, muy bueno, me encantó.
very good quality and fast shipping great item works perfectly
perfecto
It’s really good for the price, it’s good for blog and easy to carry around