SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thus selfie stick is so cool, I can turn up my music, take photos, videos, and best of all I can set it up like a tripod or use it as a normal stick however I want it
Produto bom. Ele não é muito alto mas se colocar em uma superfície fica legal. O ajuste pro ângulo da câmera também é bom, é vem com uma pequena luz para melhor iluminação.
Adorei! Veio completo na caixa , bem fácil de usar. Já testei e funciona! Vale a pena pelo custo beneficio!
Very good quality, as I expected.. delivery on time and fast ,.. Worth the money , recommend this seller ..
The stick is excellent, very good, happy to take it, it took good photos.
Good transaction, good product as well.
Very good fabric, loved the way it fits me
Recomiendo esta tienda este chino es de confianza siempre quise uno gracias amigo chino por el precio se me hace justo el producto lo probaré y estaré mandando asta cuanto dura lo cuidare como todo lo que compro
Excelente en buenas condiciones
Perfecto
посылка пришла за две недели, зарядил а подсветку и быстро разобралась с подключением, простая в использовании, товаром довольна, рекомендую
Todo bien llegó a tiempo , bien embalado se recomienda tienda y vendedor
me encantó , muy práctico y excelente para viajes (no ocupa mucho espacio) lo recomiendo 10/10...
Cute and makes my pictures go from 0 to 100 💞
ok, polecam
Works great, I like that it is rechargeable. The Bluetooth remote is convenient. When you’re using the remote, you need to hold the button for a few seconds to turn it on and it will turn off by itself if you don’t use the remote. Very happy with this item and would recommend!
Good quality, nice finish. I haven’t used it yet, but it looks good. Still need to figure out how to use the light xD
el envío fue rápido, de buen materia, me gusto. se conecta rápido
just as pic and description said.. grandkids have used couple times so far so good
Шикарний штатив ще й на такі гроші! Доставка буквально за тиждень. Коробка прм'ята, але на функціоналі це не відбивається. Задоволена покупкою
Нормальна палка. Кнопка робоча. Світло теж, правда не надовго його вистачає, але за такі гроші шо маємо то маємо. Все супер. Рекомендую!!!
Worth the money paid for this selfie stick with tripod
Muy bien
Штатив получила раньше указанного срока. Все хорошо упаковано. Очень удобный, все отлично работает. Так как я веду соц.сети для меня это не заменимая вещь. Товар и продавца рекомендую! Спасибо большое за качественный товар!
Só falta testar o Bluetooth. mas os demais tudo perfeito. aprovado. ps: pensei que o cabo fosse maior , mas é do tamanho do meu braço