SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the hair so beautiful and no shedding will buy it again
Absolutely my favorite I am in love can not wait to installed.
Yess love it
Amazing Hair, happy with purchase!
The adjustable straps works really good! It holds on tight! It is definitely worth your money!
Definitely worth your money! it is very easy to run your fingers through! Easy to put on!
Fast delivery I love it I will buy more because the hair and the price is so good , I recommend you to buy this hair guys
The wig itself is fantastic, providing a natural look and comfortable fit. I give it a 10/10!
the knots on the lace are small. def no shedding ..it is very beginner friendly and easy to install. Highly recommend.
It's really soft, and the lace is really good!
delivered through Auspost. it took max 6 days, the quality so far is pretty good, full frontal, it does come plucked a little and so far so good.
el pelo es hermoso, suave , sedoso, largo y natural. Tal cual la descripción, lo único es que vino todo en la misma bolsa y eran 2 pedidos distintos una de 22 y una de 24. Llegó antes del tiempo Estimados. Este es de 24"
Good communication .. love the hair & loves how it came already bleached ! Will be ordering very very soon
Excellent
This is the wig with no added makeup yet, the wig was too small for my head but everything was pre plucked and pre bleached. You get what you paid for
Love it! Exactly what I was looking for!
I was kinda scared when first purchasing this wig, but now im extremely happy I did. It came with pre bleached and true to length. It’s very affordable and good quality. Great communication with the seller, was able to give me updates on when it would be delivered. I would definitely recommend to others💞💞
great wig great quality. to perfection
I didn’t like the wig it was short
Shipping was quick 🔥🔥hair is amazing true to length 🥰seller responds well
The hair was true to length, it felt so smooth and soft. The only issue I had was with the density but overall, great hair. Can’t wait to wear it!
Wig is soft and nice, came quickly and communicating with the seller is easy and fast. I love the hair, will buy again!
Loved the hair it was so beautiful!!
I just want a beautiful wig without all that install work so Im excited to try this wig, it is pre-cut lace , knotless wig , super easy to install
J’ai reçu mon c’est super joli,c’est la deuxième fois que j’ai commandé dans cette boutique,ces cheveux sont magnifiques doux merci ali express et le vendeur