SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
el producto por el precio esta bien. Lo tengo en mi poder gracias al transportista que me conoce y me lo entrego pues ya son varias veces que la etiqueta de envio biene con la direccion incompleta pone el numero del edificio correcto pero no pone el piso de entrega y el transportita lo devuelve, me presento a Correos Expres de España en el envio habian cambiado el numero de seguimiento del envio les enseño los 2 numeros a lo DOS dias del aviso y me dicen que lo an devuelto por falta de datos y Aliexpres no me acepta la reclamacion .NO era este envio fue el anterior
Muy rápido y es lo que esperaba. Excelente vendedor
Толково, быстро, качественно! Доволен, рекомендую!!!
está bien
Заказ прибыл раньше заявленного времени. хорошее качество. рекомендую.
Muito boa qualidade e é muito bonita recomendo
se ve de buena calidad, aunque el diseño es un poco simple, cumple con su propósito ya que es grande pero poco estética
Love the quality and the price was amazing. Saved a lot on this item. Very happy with it.
súper feliz, para el precio es de muy buena calidad
ලංකාවෙ අය බය නැතුව ගන්න මේක සුපිරි බෑග් එක.❤️ මම නම් coupen එකකින් ගත්තේ. තාම use කරේ නෑ කරලමා කියන්නම් පෙනුම නම් අවුලක් නෑ ❣️
article conforme à la description, satisfait du produit
llego en buen estado, buena compra y antes de lo pensado, listo para mi lap:3
pike for thr price slightly slimmer then I expected
me gusto, tiene una excelente calidad y me agrada el diseño
muito bom. o item corresponde a descrição.
excelente producto
la verdad pensé que la mochila era mala ,,pero la verdad es una maravilla ,la amoo
I would fo 4 Stars because the cheical Smell was so heavy that i became a Headache. I hope it's vanished soon. At least it looks like i Ordered.
it was exactly what I commanded thanks for making me believe I love it
Sehr schön, bin sehr zufrieden damit.
a mochila é bem boa, o material dela é excelente, é um material que vai durar por muito tempo, e é bem bonita pessoalmente do que por foto, aprovado👍🏻
je suis très content de recevoir le produit qui remplissait les coordonnées de mon choix il es venue bien avant la date indiquée
Die Qualität ist super. Ich hätte ihn ein wenig größer geschätzt, aber er macht einen super Eindruck. Die Lieferung ging sehr schnell
Muy buen producto exactamente como lo dice la publicación
OK, like other laptop holders, but backpack style.. 26*36*11cm ..essential for the bike (where you can't have shoulder straps that go here and there:)