SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recibido en perfectas condiciones y antes de lo esperado.
Entrega rápida, producto según descripción
ancora non l ho testato il prodotto è arrivato integro e ben imballato
tudo ok com a encomenda apenas a data de entrega não foi no tempo determinado.
Ordered 100g, total weight of bottle purchased was 116g. Resin works and cures quickly with UV light, clear gloss. Fast shipping, product as advertised. Thank you.
Come da descrizione, la luce arriva senza pila pero ottimo, la userò asap
❤️
perfecto..tal como es.la.descripcion
la résine colle super bien mais c'est une bonne trentaine de secondes la lampe et c'est dur
Llegó a tiempo. Aún no lo pruebo pero mantendré al tanto. Todo completo y la luz funciona bien. Recomendado
tutto ok
identique à la photo et à la description je n'ai pas encore essayé le produit arrivé très vite
excelente producto
Todo bien a llegado rápido
Bien
Ha tardado justo 13 días,ahora a probarlo
aún no la pruebo ya que no quiero abrir el sello, aún me queda del anterior. por eso no coloque todas las estrellas
Ottimo!
Tous les articles commandés ont été livrés rapidement et sans aucun problème.
Ho ricevuto questo kit in tempi veloci. Devo ancora testare sia il prodotto che la lampada (perché arriva senza batterie) che trovo molto utile per le rifiniture di precisione. Per ora lo consiglio, aggiornerò la recensione dopo il test.
very clear and rigid once cured!
excelente calidad y rápido envio, sirvió muy bien para mi proyecto.
Llegó a tiempo México, aunque se tarda mucho en curar , no se si es la resina o la lámpara… se tarda 30 minutos en quedar firme.
Tardó un mes en llegar, fue demasiado tiempo y para colmo no llego a mi domicilio. No me gusto para nada la compra ya que al momento de pedirlo tenía otra fecha de entrega y la cambiaron (se atraso) . El producto en sí es bueno pero la ejecución de compra horrible.
After 3 months, it finally arrived.