SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and very elegant I love
bery good quality and delivery service i love it thanks
Very pretty. Exact to the image. I am very satisfied and happy with the product. I recommend the store. I arrived very fast
I arrive very good before my time I don't know if it's real silver but the chain is very beautiful
It’s very shiny and it has the 925 mark. When I put it near the magnet it doesn’t react so it could be made with real silver.
I hope it is silver for something I bought it for business
It is beautiful, I hope it does not change color
Very nice loved my daughter
Excellent everything arrived well congratulations to the store I recommend it to
Beautiful weaving, shiny like in the photo. I'm happy. Came a little earlier than expected. I'll tell you about the quality later.
Very beautiful, well added, beautiful, the only thing that with constant use is stained with yellow and makes a kind of blue mold, but it washes and is clear again, as for the quality ratio excellent price
Very good and beautiful as seen in the photoI loved the I recommend thank you
I arrived very bn Thank you excellent service arrived very quickly than indicated
Excellent chain, smooth, does not cling to burrs anywhere, heavy, the only minus is that the ring on the lock is not sealed, we will see it, time will tell))
It is very beautiful and arrived before the estimated delivery time
The necklace is like in the photo. Was to be delivered today and today it was delivered. Very lucid but I don't think it will stay that way .. In short, it's nice and well done
Shvidko's team came to the viglyad Garna rich, ale I don't know what dark I was more bad
Beautiful chains, they are thick and very well made
Thank you very much, to the store, I loved it, very beautiful.
They are just as they are described, very nice chain, excellent quality I recommend the store widely.
The chain arrived and I think it will be a very good one. Honestly, the chain is not for me if not for mom and has a lot of chains, I don't understand what is brought with the chains! But I suppose he will occupy it when I put some charms that I buy.
Thank you and my package arrived, it took 13 days to reach the state of Mexico
Everything OK, I bought previously and always very satisfied with the purchase, beautiful necklace .. I recommend it and store also
Looks nice, hopefully it will keep its brightness and not darken.
not talk to store, came fast, good quality..i like it...10/10