SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La caja vino un poco aplastada pero bueno, envío rápido
Muito bom, a caixa veio um pouco amassada mas ainda sim com o conteúdo intacto e plastificado, vem com manual de instrução inglês e português. definitivamente perfeito. Obrigado a Loja.
Está genial, además trae las instrucciones en varios idiomas, español incluido.
fajne karty do super gry. Wszystko się zgadza. opakowanie z dość cienkiego papieru ale zawsze można przepakować karty do innego etui. polecam
Trae muchas carta y llego rápido, a mi hijo le gustaron mucho, llegaron rapido. La calidad es buena, encantada con mi compra
fun game definitely recommend trying it 👌
received package, I am very pleased with it. no issues. I probably need to order another one so I can play with more people, but I'm happy with the product
geniales las cartas
super sie gra, fajna zabawa, naprawde rozbudowuje gre i wszystko jest bardziej dzikie, polecam kto jeszcze nie probowal
Genial y super divertido, jugaremos mucho a este juego en familia y amigos en las frías tardes de invierno.
Me vino muy bien, muy divertido, lo probaremos con amigos y seguro que nos echamos unas risas, las cartas han venido bien a diferencia del uno flip que pedí
Juego increíble para destrozar amistades, llego de manera rápida, sin problemas y sobre todo rápido.
delivered very late but it was the carrier problem not the seller, box a little damaged but items inside are good.. good quality.
the cards look decent, smaller than the originals but still cool.
Bom produto, bem como o descrito. Envio rápido, o imposto já está incluso.
exatamente como descrito no anúncio. as regras são um pouco diferentes do uno convencional mas é bem divertido para se jogar com os amigos nas reuniões e festas. foi testado e aprovado no meu aniversário
Muy bueno todo según lo descrito
Fun version of uno!
The box came decent and the items are inside as intended.
Llego en 2 semanas, el empaque un poco golpeado, pero buen producto
QUALIDADE IMPECÁVEL, COMO NA PUBLICAÇÃO. BEM EMBALADO E SEM O SELO NA CAIXA COMO OUTROS COMENTÁRIOS DESTACARAM!
Muito bom, veio direitinho e muito rápido, em 8 dias.
I bought it for my English Classes. It looks fun.
Item original, de qualidade, entrega rápida
Super