SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived before estimated time
Beautiful product I did not expect received 2 week in advance
All Super Duge Duyu
supe
Cool ring
Looks pretty nice. The spin kinda stops quickly it doesn't spin freely if you care about that but it's pretty smooth, just that it doesn't seem for long when you spin it. Other then that no complaint it looks like the pictures and for under a canadian dollar if you want it there's not reason not to really.
nice ring!!!
Is very beautiful, but it took a little longer than usual, but it arrived
Sent before the estimated time and it is exactly as in the photo
The size is bigger than we want, but quality- wonderful
I think I should have taken one more size because it suits me a little fair
Very beautiful ring. Middle turned perfectly. Recommend product and also the store.
Super Nice sit nice sizes knock both hands in nice and full of fast
Item not received but refunded. .. Cause Loss package
The product is exactly how it is published in the photo
She fulfills her promise but lacked being a little bigger for her number
Love it. Looks great! Took only 18 days to arrive.
Parfait
I fidget a lot, so the spinner on the ring has been quite nice!
I have been wearing the rings for a month and I am very satisfied. The color is still intact, they are Stainless, they are preserved as the first day even having wet them.
Same in on time and a very satisfying ring to wear, no problem with spinning it. Happy purchase :)
spins perfectly
The ring interesting chain in the middle turns normally to listen to as anti-stress
The ring is interesting! Looks like the picture! The chain is spinning. Everything works! Really tough. May disperse later. Without marriage! Very satisfied, thank you to the store!
Good quality product, good service, fast shipment, thank you.