SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bardzo fajne pokrowce, uszyte z grubej tkaniny. Od spodu praktyczny suwak - nie ma szans, że pokrowiec sam się odepnie jak to jest w przypadku rzepów. konkretne wykonanie.
Elegancko wygląda na walizce.
Super
as described
아주 좋습니다. 두께 신축성 색상 다좋아요
Todo perfecto . El artículo era más grande pero fue error mío que medi mal. Lo pude devolver sin problema y pedir una talla menos. Tiene buena calidad
la funda está muy gruesa trae mucho elástico para la maleta que tengo quedó grande , aunque había medido no le quedó
배송도 빠르고 좋아요
Capa ótima! tecido firme, boa qualidade, cores vivas. Entrega rápida, bem embalado.
He tenido otras fundas pero esta se ve más gruesa y mejor confeccionada.
Material is of excellent quality. fast delivery. fits well
Плотная ткань,хорошо сшит,аккуратно. Внизу на молнии. На чемодан подошел идеально
My order 22-24 ins luggage protective cover arrived to Australia in about a week's time. Very thick material. Happy with my purchase.
good quality.
Buena el material y es correcto con la descripción que describe el vendedor además muy cómodo para mi maleta.👌
Nice fabric, sheen, and really stretching. The print sharp and looks exactly as on photo!
По размеру подошло идеально, совпадает с описанием. Яркий и приятный на ощуп. При транспортировке пока не пробовал.
Very stretchy and Very good. Received delivery in 9 days after purchased. Product is simple to setup, very compact and easy to use.
Excelente producto, tal y como lo describe el proveedor, de la mejor calidad y llegó un poco antes de la fecha ofrecida , los diseños son de lo mejor y como dije de la mejor calidad, súper contento con la funda
Excelente producto . 👍🏻
Qualidade muito boa! Malha forte! Garante uma boa proteção à bagagem. Tem zíper de ambos os lados para poder alcançar a pega da mala. Gosto e recomendo!
Ok
really pleased with this thankyou
love. the fabric is elasric and vety dursble matrrial. bright colors. recommend it
Seconda volta che ordino. Molto soddisfatto