SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Швидко доставили в Україну за 10 днів
Все згідно опису
Bien reçu la livraison dans les délais. le produit est tel que dans la description. maintenant il faut voir à l'utilisation
item looks good, I guess, everything is ok with it. the smell is really very strong, but maybe it is normal, I don't know.
Гарна стрічка, досить важка. Прийшла швидко, поки що не випробував. Продавця рекомендую)
무료배송에 몇 백원 안되는 돈으로 구입하니 놀랍네요.
спасибо очень пригодится. надеюсь прочное
Товар відповідає заявленому опису. На вигляд якість не погана. Думаю буде клеїти. У роботі ще не використовувала
Прийшло швидко. Функціонал не перевіряла
Стрічка гарної якості, її досить багато. Липкість класна, мені дуже сподобалось. Прийшло швидко, дякую
Товаром задоволена, купую не перший раз.Дякую.
Швидка доставка. Гарна ціна. По якості ще не перевіряла
Очень липкая
좋아요~ 재주문했어요~
רעיון מצויין . מוצר מאוד טוב. ללא ספק קנייה ובחירה טובה. כל כך יעיל וכל כך פשוט. אני מאוד ממליץ לרכוש את המוצר הזה.
Tudo ok, Ainda não usei mas parece ser de ótima qualidade
Excellent adherence and quality product. It’s difficult to cut with scissors but a sharp craft knife works well.
תרגום טקסט באמצעות המצלמה Looks good quality I haven't used it yet Arrived in a reasonable time
Muy buen producto. Buen pegamento. Ideal para el trabajo que haré. Necesitaba está cinta doble faz , con buena adherencia. Gracias vendedor.
I love double sided tape! It comes in handy way more often than I ever knew!
역쉬 짱창 잘 늘어나고 잘붙어요.
El producto llegó dentro del plazo establecido. Bien embalados para el tipo de material que es. Bastante mejor protegido que un termómetro recibido el mismo día. Todavía no lo he utilizado pero tiene buena pinta y parece que va a pegar bien por ambas caras aunque sospecho que siempre y cuando que el material no pese mucho. En cualquier caso cuando lo utilice pondré nueva valoración
Great item
Fix two things already with it need to buy a larger one
приїхала швидко, надійно запаковане, розмір стандартний, підійшло, функціонал відповідний, задоволений