SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
방수도 되고 상품 좋습니다!
잘만사면 8천원에도 살수 있구요 사용해보니 괜찮구 피부가 바로피드백이 옴
생각보다 좋음
안녕하세요 소닉 워터플루프 페이셜 클렌징 브러시를 사용하며 느낀점은 세안이 대단히 깨끗하게 된다는점입니다 피부속 노폐물을 아주 쏙 빼주는 느낌이 들어 매우 만족하며 사용하고 있습니다
빠른배송 굿입니다.
제품포장도 너무 깔끔하고 세안할때 거품도 너무 풍성해서 너무 맘에들어요~ 선물해도 손상 없을만큼 포장,제품 너무 좋아요~ 충전도 물 닿아도 안전하게 되어 있어요
좋야요 달처럼뽀얗게
인스타 광고에 뜨길래 찾아보니 역시 있네요 1/4가격으로 저렴하게 샀습니다 방수도되고 자석으로 충전되서 편리합니다 진동은 생각보다 약한느낌인데 사용하면 피부가 부들부들하니 좋네요 구매 잘한것같아요
배송빠르고 제품 좋아요 강추합니다
아주좋았어용 아주조아조아용아주좋았어용 아주조아조아아주좋았어용 아주조아조아아주좋았어용 아주조아조아아주좋았어용 아주조아조아용아주좋았어용 아주조아조아아주좋았어용 아주조아조아아주좋았어용 아주조아조아
I received it the day before I was supposed to receive it, it works perfectly fine. The day after using it my skin felt really soft, even the under of my eyes and chin which is the most textured part of my skin. I’m not sure about the battery life. Yeah idk about anything else ok bye
배송 빠르고 재품도 만족합니다.
잘쓸게요 맘에 드네요
12400원에 잘삼요 브러쉬 딱딱하면 어쩌다 했는데 부드럽고 좋아요 하나더 구먜합니다!!
대박좋음 꼭사시길
쓰면 보들보들해지고 조아요 가성비 굿~! 충전방식도 좋은 것 같아요 쓰면 보들보들해지고 조아요 가성비 굿~! 충전방식도 좋은 것 같아요 쓰면 보들보들해지고 조아요 가성비 굿~! 충전방식도 좋은 것 같아요
상품이 설명과 같아요. 배송도 빨리 왔어요.
아주 맘에 들어요 아주 맘에 들어요 아주 맘에 들어요 아주 맘에 들어요아주 맘에 들어요아주 맘에 들어요아주 맘에 들어요아주 맘에 들어요아주 맘에 들어요아주 맘에 들어요아주 맘에 들어요
오~~~ 진동 단계별로 있는데 꽤 괜찮네요!!
좋아요 거품도 잘나고 작동도 잘되고 좋아요좋아요 거품도 잘나고 작동도 잘되고 좋아요좋아요 거품도 잘나고 작동도 잘되고 좋아요좋아요 거품도 잘나고 작동도 잘되고 좋아요좋아요 거품도 잘나고 작동도 잘되고 좋아요
만듬새는 생각보다 좋네요 저녁에 세안해봐야겠네요^^
조아요뽀득뽀득~~^^
wszystko ok
뽀독뽀독 잘씼김 굿굿
아주 괜찮은 제품 입니다 사용 하기 편하고 피부가 매끄럽고 좋아요 계속 사용 하다보면 더 좋은 피부로 될것 같아요 방수도 되고 사용 시간도 아주 길어서 한번 충전하면 오래 사용할수 있어요