SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy lindas me encantaron ,llegaron antes de la fecha indicada
súper in love recomendable
Están súper bonitas pero el material no es el mejor
נפלא, נוח מאוד, הזמנתי מספר רב של זוגות גם עבור אימי וחברותיי.
Lovely comfortable shoes, but it's not leather
Yo los vi como unisex, aunque suelo usar de preferencia zapato deportivo, estos me gustaron mucho, bien en la talla, lo he estado usando seguido, solo le agregue una plantilla delgada porque como que la suela se siente un poco dura al principio. Es problable que luego pida otros.
tudo perfeito
👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌🫵🫵🫵🙏🙏🙏🙏 me gustó mucho
me encantan super cómodas y bien material precio muy bueno artículo mejor lo que. esperaba super com9da
These are great boots. I've been buying them over last 3 years. So comfatable, winter and summer. Great to wear and so much comfatable. Every one compliments me on them. Great for all weather's. Love them. Thank you so much Recommend this seller too
adorei. como a propaganda. pena que nessa modelagem o número 36 que eu uso não serviu . ficou pequena. triste. chegou rapido
מעולה👌 ואמשיך להזמין בצבעים נוספים
Beautiful shoes, amazing color. So far I have only tried them on, I have not walked in them. I would be very happy if they were waterproof. But I recommend ordering half a size larger, they are just right for me.
Compren el más caro , será más cómodo. Me los puse y ni una ampolla el primer día solo que el arterial es fino más bien, primavera verano.
Thank you.
muy cómodo
É uma cópia, ao lado tá uma original com 4 anos de uso. Não é confortável, não é couro. É uma cópia sintética. É barata comparado com os modelos do Brasil acho que de couro custa uns 300,0 comprei achando que seria igual só anúncio, a imagem era um couro perfeito
muy bonitas
son muy bonitas pero no es marrón chocolate, es más clarita, trae cordones pero son para disimular no se pueden atar, trae cremallera a un lado para poner, tengo un 38 y pedí un 39, me he equivocado el número viene correcto , 38 mí pie, todo es piel menos la parte de los cordones es aterciopelado, muchas gracias por su envío y gracias al vendedor por hacerlos posible
Bonitas me quedaron bien, llegaron bien y muy rápido. Tienen un ligero olor pero las puse a que les diera el aire y se quito
très bien
son muy cómodos, la talla perfecta
muito confortável.
muito boa! entrega rápida.
Aún no las pruebo pero se ven tal cual la imagen. más tarde actualizo