SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Estupendo muy eficaz se adapta a las necesidades de la piel.
Llegó en tiempo y forma. La usaré un tiempo y vuelvo a comentar.
Venía abierto, pero producto viene en buen estado . Llegó rápido.
Es la segunda vez que lo compro, porque calidad precio está muy bien, estoy satisfecha, no tiene olor, y es muy agradable, lo meto en la nevera y así es mejor para las ojeras, lo recomiendo.
Llegó bien, gracias al vendedor
Bellissima
ya lo recibí, es lindo la presentación y se puede llevar en el bolso o hasta en bolsa del pantalón. aún no lo he probado llegó hoy, probándolo dejaré otra reseña. es pequeño pero es de lo largo del contenedor. la barra es
bastante bien lo esperaba un poco más grande pero por el precio está bien, además se siente la hidratación recomendación solo aplicar de noche es algo mm pesado para el día
bardzo fajny produkt pod oczy polecam 🌹
Todo ok. Aún no lo probé
Me encanto es maravilloso muchas gracias
muy absorbente se esparce muy bien me encanto
Sneller ontvangen dan ik had gedacht en het product ziet er uit zoals afgebeeld. Netjes verpakt, nu nog uitproberen :-)
маленький на деле не знаю как будет,спасибо!
Bem pequeno chegou hoje ainda não usei, então não posso dizer nada
Item as described I’ve tried it nice on skin used it twice now and seems to work fast delivery bargain price as well
es humectante, llego bien envuelto y rapido
Paquete bien embalaje, es una barrita que me parece muy cómodo para usar, con retinol para las ojeras, yo lo meto en el frigorífico para ponerlo y que esté fría, así hidrata más y reduce ojeras, no tiene olor, pero si buenas textura, como para llevar en el bolso también. gracias al vendedor, si te he ayudado dame un link.
No lo he probado pero se ve bien.
Lo estoy usando y me encanta como me deja suave
Delivered to wrong address, fortunately neighbours are honest and handed them to us
llego muy bien y en dos semanas, el empaque es lindo, tiene un ligero aroma bastante agradable, se siente como una cremita
not tried yet it's about the size of lipstick maybe smaller
Aún no he tenido tiempo de probarlo ,acabo de recibirlo,el paquete llegó perfecto y rápido,es tamaño muy pequeño el bote ,ya comentaré cuando lo pruebe.gracias.
el lápiz llegó con un pequeño defecto al girar le cuesta subir la barra. no tiene olor. aún no lo he probado por lo demás todo parece bien