SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy buenos parecen lápices labiales
Me ha gustado, buena calidad relación precio. Aún no he probado el producto.
muy buena la calidad del producto lo probé desde ayer me gustó se absorbe rápidamente recomiendo al vendedor volvería a comprar llegó rápidamente
заказываю уже 2-ой раз. вроде бы ,есть какой-то эффект. по-минимому ,но всё же есть.
No es el mejor producto para las ojeras pero por su precio está bien.
Fast shipping. Accurate. Item. No default to the item. We'll be ordering more.
producto tal y como se describe, falta probar a ver resultado. conforme con la compra.
Consegna veloce, arrivato ben imballato. Bella confezione, spero sia efficace sulle occhiaie e doni freschezza ai miei occhi.
Deja la piel muy suave
É pequeno, não utilizei ainda.
El paquete o crema no ha sido entregado por lo que no puedo valorar pero el repartidor dice haberlo entregado, lo cual es mentira e impos8ble cuidado con esto porque no hay teléfono de contacto para reclamar solo un @
aun no lo pruebo pero es cremoso como lápiz labial
deja la piel suave inmediatamente es delgado
Buenas sensación. espero que funcione bien, me fío de las opiniones de los compradores, ya os diré más adelante mi experiencia
Es muy hidratante! Compré el rojo y el negro, parecen iguales y no se la diferencia ya que son los dos de retinol. Mi primera impresión es muy buena y recuerda que puedes llevarlo en el bolso.
המוצר הגיע ארוז יפה והגיע מהר יחסית עדיין לא השתמשתי בו
Fast delivery well package it so small looks like a small lipstick , didn’t try yet so I don’t know results hope to work well
Llegó bien el producto ahora a probarlo...
ist nicht groß, aber ausreichend, gut verträglich, spendet Feuchtigkeit
llevo dos días usándolo y se k mis ojos brillan ya no se me ven mis ojeras me a ayudado gracias vendedor recomendado aparte me llegó mucho antes de lo esperado
Ya he comprado varias veces. Me gusta porque es muy fácil de pasar por el contorno de los ojos y no se desparrama dentro de los ojos sensibles. Gracias vendedor.
más pequeño de lo que pensaba , pero es muy humectante ,
Cómodo y efectivo, muy buen producto.
produto muito bom refrescante, mas leva muito tempo para chegar
sorprende el resultado probado en mi madre y tanto a mi como a mí hermana nos sorprendio como quedó de bien su piel.