SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Al fin llegó el producto, una semana después de la fecha, sinceramente pensé que ya no me lo entregarían. El producto llegó bien empacado, aún lo voy a probar para ver si cumple con su función.
Pequeño espero y funcione
muy bien casi no sé aprecia pero el efecto es bonito.
de momento bien, cuando lo use volveré a comentar.
feels good just need to wait and see if it works
se ve muy bien, espero que funcione. 😍
great satisfaction, the goods arrived in good order, thank you
Llegó muy rápido a probarla
Trae muy poquito pero me gustó
Recién llego, así que no lo he probado, pero se ve de buena calidad, creo que actualizaré después de un tiempo de uso
ещё не пользовался.
Envío rápido, fiel a la descripción, muy positivo.
Es perfecto para llevar en el bolso y muy practico de usar😁
muy bien👍
Корестуюсь не так давно.Але бачу гарний результат
Sii ya lo tengo en mis manos, pero todavía no lo uso ya que dice que se echa en las noches, muchas gracias🤗
muy puntual la entrega,todavía no lo uso estaré dejando mi opinión muy pronto gracias
I'm very satisfied. Thank you ;-)
Результат есть. Большое спасибо. Довольна.
he recibido dos ya compré uno para probar y me gustó y he vuelto a comprar recomiendo el envío súper rapido y el vendedor muy buena comunicación recomiendo
Отлично
Aún no he podido probar el producto porque llego con retraso pero lo probaré y dejaré mi comentario. Gracias por el cupón k prometen por artículo con entrega retrasada
Burroso, molto simile ad un burro cacao. Io lo uso alla sera prima di coricarmi
llego antes de la fecha indicada, probé los productos y se sienten bien, ahora solo esperar que hagan efecto
Fácil de aplicar, llevo pocos días usándolo, es agradable al tacto, sin aroma.