SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
El pedido fue recibido correctamente y la entrega fue rápida. Funciona según lo publicado. Recomendado
Норм.
천원마트 가격이 괜찮고....사진 설명 그대로 제품 ... 부드럽고 얇음.
Alles Tipp top. Wie erwartet io.
Je confirme la bonne réception du produit
todo conforme sin problema comprare nuevamente
superb feel, non-slip. It makes easy to work on.
Qualität sie gut aus noch nicht ausprobiert
super
좋은상품
It has arrived. Fast shipping. Everything is alright. I recommend to everyone. Thanks.
El producto es tal cual lo describe el vendedor. El tamaño de A4 es suficiente para poder realizar mis trabajos de relojería.
Excelente tal cual lo dice en la publicacion quede muy satisfecho
super silicone repair tools recommend!!!
exelente
отлично
가격만큼 얇은 실리콘입니다. 아기야 실리콘 가격이 좀 나가다 보니 이가격에 두께가 두꺼울 수 없겠죠. 근데 작업 하면서 평평한곳에 놓고 작업하면 두꺼울필요 없고 얇은만큼 보관은 편할 수 있겠다 생각 됩니다^^
All good, it’s a nice repair pad. High quality and smooth silicone material, the size corresponds. Recommended
Cumple con su función es de plástico es algo pequeño pero para empezar esta 10/10
I am satisfied. It arrived quickly and exactly as in the pictures. Thank you
size correct but the thickness was revealed too thin because it's only 1mm. however, in general is a good product.
Item as its described!! thank you, just what I needed! nice and big
De tamaño pequeño, material resistente y se ve bien de calidad.
If you need a very small silicon mat.
spedizione veloce venditore consigliato e prodotto conforme.