SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
• Incorrect color selection • • I will repurchase blue with tears shed • • • Eyes are painful A lot of it.
It took 14 days to reach chili, the bag is exact to the photos and very spacious I love it
Amazing!!!
Perfect very light, but a pity that the inside of the bag is light yellow that creates too great a contrast with the black
Bag came really quick, and is good quality for the price. Would prefer a longer strap but all in all, happy with this purchase.
good its pretty big can feet a 15 inch screen laptop inside!
good!
This bag is huge, awesome and soooo vibrant. I love it
Love the bag
je ne l'ai pas encore porter
Nice serious! Large enough to put a a4
Beautiful accessories
I loved my bag, I really wanted this bag for the color and texture and really they are beautiful, good quality, bright color and big size, the lining fabric is a little rough and hard but I hope that with use it will soften
It came super fast to Australia like 8days and it looks exactly like the picture so i’m pretty happy with the purchase.
Very nice bag but I think the strap is medium short
Super beautiful bag!! Very fast delivery and quality product, good stores!!<33
Very accurate
just like on the photo
The bag is normal for such a penny. Cheap furniture, all the same one small pocket. The bag itself is big. I recommend it.
It’s kinda smaller than the original Cos bag but still similar. Definitely think it’s a good dupe. Seller was also extremely nice and updated me when needed.
I haven’t worn it yet, but it is very cute soft yet sturdy it seems. Good size, can hold a lot but I wouldn’t over stuff it! Zipper is nice quality as well. I’m pleased. the straps not super long but still crossbody aesthetic.
Very nice bag, only wish the strap was a little bit shorter.
Very nice bag
Very good quality, the size is perfect I recommend
quality is 10/10 ong, feels like the real cos one love ittttttt