SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Surpris par la taille pour le prix. En plastique mais puissance ok et connectique complète, permet de recharger la lampe ou d'alimenter un téléphone ou autre. Super :)
genial funciona perfectamente y cumple con las especificaciones la linterna 🔦 la carga es duradera esta echa en un material fino quede satisfecho recomiendo al vendedor muchas gracias
Спасибо продавцу и изготовителю фонарика,все на высшем уровне,добротный,светит ярко,прибыл полностью заряженный.Доставка в Украину 11дней.
Jaka bateriska lampa, bas jako sbetli, laka je za nosemje i zgodna za ranac. Svuda moze da se nosi, dobte je izrafe
Arrived quickly. Light weight but bright light.
linterna económica de plastico pero aceptable en general
de momento tiene buena pinta, solo falta comprobar que funcione y ver el haz de luz que indica que tiene
me gustó el producto, alumbra muy bien a distancia al aplicar zoom de luz. recomendada 👍🏼
muy potente la recomiendo
Item arrived in new condition, good person to deal with.
Excelente linterna en relación precio calidad, el cable de carga es un poco malo pero la linterna cumple perfectamente
진짜 대박 좋음 가성비 최고 상품이네요 밝기 좋고 줌기능에 후광도 있어 가성비 최고상품입니다
Peoduto recebido antes do prazo, testado, funcionando perfeitamente, luz forte, ilumina longe
works perfect 10/10
llegó rápido, por el precio está bien, lo recomiendo
worthy for the price. it it working properly as expected. lighting is perfect as described.
The battery is fine. I recommend the buyer.
좋아요..저렴하게 잘 샀어요
Wszystko przebiegało znakomicie polecam wszystkim towar zgodny z opisem i zdjęciami ładnie wykonane szybka wysyłka super kontrahent.
Very bright, lightweight and somewhat waterproof. Good focus and range, perfect camping, fishing or general use.
llegó rápido
bom
Livraison rapide bien emballé très bonne qualité merci au vendeur
arrivata solo ora , pensavo più piccolina invece abbastanza grande. materiale plasticoso ma fa una buona luce.
Świeci ładuje się zobaczymy jak długo będzie trzymać