SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
pour l'instant tout est correct la lampe fonctionne et j'espère qu'elle durera longtemps.
Es muy potente pero es plástica, no parece buena calidad,, me gusta la potencia, pero esperaba que fuera de aluminio
Wow, cette lampe de poche LED ultra lumineuse a l'air impressionnante! Avec 5000lm et une batterie en étain 18650, elle semble parfaite pour les situations d'urgence. En plus, le design télescopique est super pratique. Génial pour ce prix!
Delivered quickly. The packaging was damaged, but fortunately the flashlight was still intact. Thank you seller for the delivery, only the packaging could be better. TM
reçu vite. Contente de mon achat. Merci beaucoup
El paquete bien, y parece que funciona correctamente. así que muy contento.
battery lasts almost 2 hours
llegó a tiempo la probé y la batería a durado solo hay que ver cuánto le dura según yo pedí una que tenía conexión USB para poder utilizarla para cargar algo de emergencia pero me llegó la sencilla que solo trae conector tipo c pero fuera de eso cumple con lo requerido
Brighter than expected . It is very light which make me think no battery inside, but actually it contains battery. Testing how long it can support after fully charging. 50% left after 30 mins, so I think it can keep bright more than 1 hr.
works almost like advertised. Only the range is shorter than advertised. Good back-up Flash light
Excelente linterna, muy potente y con batería recargable. Tiene 2 conectores, 1 usb-c y 1 usb-A, el A sirve de cargador y el c es para cargar.
Both are bought as a xmas gift , was very good fast service , Thanks
la verdad que es muy buena es la segunda que pido y muy bien alumbra bastante que es lo que yo quiero. lo único que estavez a venido en una caja que no me a gustado pero me quedo que lo que viene dentro es lo que yo he pedido.
классный
j'ai reçu ma lampe torche une semaine avant la date prévue cette lampe fonctionne vraiment très bien et puissante avec un mode clignotant pratique pour vous faire voire je recommande vraiment pour le prix
Value for money. Works well, quite bright. 4 modes: high, low, strobe, back flood, then off. Modes change in a circle. No off by long press. Made of plastic, lightweight. Internal battery.
Item is the same as ordered, delivery was on time. I recommend this supplier
Jest w porządku, ale w opisie troszkę przesadzają z tą mocą.
la linterna es de material plástico no muy firme , pero su luminosidad es muy buena
Buen producto pero no era el que había pedido, reembolso sin devolución.
Super świeci, najważniejsze, że ma port ładowania USB-C
lampe très puissante qui fonctionne très bien, je la recommande
come fast.looking great
excelente muy útil y como indica la promoción cumplió con mis deseos
Best flashlight I ever had. It's really good and useful, especially when going out with the dog dark evenings here in Sweden. Keeps the charge very well too. Highly Recommended.