SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Die Taschenlampe ist sehr schön und in verschiedenen Stufen in der Helligkeit einstellbar. Zudem lässt sich der Lichtbündel von Spot bis hin zu breit stufenlos einstellen. USB Kabel ist dabei. Zudem schnelle Lieferung alles in allem klare Kaufempfehlung
arrivata in perfette condizioni molto semplice ma funziona benissimo. consigliata
buena de poca calidad pero es lo que hay en relación precio
Linterna de mano, está bueno por el precio y es recargable
Muy buena de muy buena intensidad de luz
Gehäuse aus Kunststoff aber robust, etwas heller als meine alte T6 Lampe, Zoom funktioniert auch besser
Un solo piccolo difetto credevo fosse in metallo invece è di plastica
Ordering was quick and easy. I received my order within about a week. I love the flashlight. It is very bright. The flashlight is chargeable via USB. I would definitely recommend this product.
Great flashlight to keep in the house great illumination and the best is that it's rechargeable
perfeito .
lekka jak zabawka, świeci jak każda za te pieniądze, może i potężna ale dla krasnoludków😁ale jest OK
Ilumina bien, pero es plástica, sin saber pienso que es quebradiza y el zoom no es giratorio, sino que se extiende
Швидка доставка, якісний товар, професійне обслуговування.
Pedazo de linterna, al abrir el paquete la vi poco pesada y pensaba que era otro articulo malo pero al llegar la noche la encendi y vi sorprendido el brutal haz de luz con un alcance extraordinario, la verdad muy buen articulo por un precio irrisorio
the body of this flashlight is plastic only and very light. the price correspond to the item
Torch is fully rechargeable/ Hi quality plastic not metal. Multi function wide beam, narrow long beam with cross hairs, flashing light for emergencies and rear soft light for the children going to bed at night. High quality good functionality well made and should last a good while. This is a very reasonable cost for a great lightweight torch which is value for money and what it can do, definitely buy one, you won’t regret it. . Comms great , delivered super quickly well done seller and Ali Exp 👍🏻👍🏻👍🏻👍🏻👍🏻🏆
bonjour très satisfait ,fonctionne très bien en plus c'est leger comme produit ,merci au vendeur
Cumpre o que diz. Boa luz, a bateria até agora tem funcionado bem.
flashlight is good enough. really bright and working well. I was not aware this is platic, but for this price is still good.
Po chwili świecenia światlo w latarce przygasa i nie jest tak mocne jak zaraz po uruchomieniu
funciona perfeitamente... não acho que vá funcionar muito tempo pq a bateria aparenta ser pequena. mas o foco é muito forte, com ótima iluminação
chegou rápido, e parece ter qualidade. tenho de esprementar.
Éclair super bien. Surtout en mode zoom, recharge usb pratique et emballage correct. Je recommande !
esta excelente recomiendo el producto y al vendedor 100%
Se ve bien el articulo, aluza mucho, espero que dure