SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
фонарик на вид хороший,хоть и очень лёгкий и пластиковый.Всё работает 4режима,коробка была сильно смята
작동은 잘되네요 몇일 써봐야 알듯요
no la recomiendo, entiendo que por este precio poco se puede pedir. pero no tiene ni de cerca la potencia que indica. a ver cuánto dura la bateria
Muy buena lámpara, la luz un poco amarilla pero funciona muy bien.
Excelente calidad de iluminacion
This light is good. I didn't believe it at first, but after buying it, the light is working well. Please sell such a good product at a cheap price. Thank you forever
Han llegado en buen estado , recomiendo tienda o vendedor
excelente calidad de los materiales, excelente relación calidad precio
llego súper bien
Tal como se describe en la publicación, lo recomiendo.
bom produto. chegou no tempo previsto.
the order arrived in good order and condition works very well and the brightness is brilliant appreciated
Not to bad, very lite. I thought it was missing the battery because it's so lite but it's built in... Turned it on and it's full and pretty darn bright, will try it later in the dark.
Fast Delivery, Good functions compare to the price. In a result, excellent, excellent.
Excelente produto. Função iluminação do ambiente útil em acampamento. Duração satisfatória da bateria.
buena atención, se puede comunicar rápidamente con los proveedores para realizar consultas o cambios de información, la atención a clientes es rápida y solucionan todas tus dudas buena atención los recomiendo
super contente, lampe géniale et éclairage super lumineux
Package received in good condition and arrived on time. Highly recommended to anyone who needs one.
Good delivery, Good quality, good bright light. pleased with my purchase
es exactamente lo que solicité, llegó en tiempo y forma
All plastic, just average led light, nothing special, brightness is so so
really good well worth it
llego bien solo falta cargarla y probarla pero llego completa.
llego a tiempo y muy luminosa ahora soñó falta ver la duración de la bateri
Buen producto de mucha potencia, precio calidad perfecto