SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice
Exelente product, I surmise my expectations, I loved it..
awesome watch for the money comparing it to $148 oupunke and the $70 watch from them both of them lost time within a 12-hour period they lost at least 2 hours I noticed it right away trying to get an exchange or get my money back oh my God what I had to what I have to go through and now they're asking me to pay for shipping to give it back to them this is after they told me all kinds of instructions to do so it was it took 3 weeks to do everything they asked me to do I wouldn't buy anything from them ever again be very careful when you shop there buy one here instead
Good product
looks great great buy
A great watch for the price….no complaints.
Very nice watch. Fast delivery. All works normally. To see in time
Great quality
Belle montre
highly recommend A+ Fast shipping.
superb quality.I'm very satisfied.
As described
Look like in advertising, do not find fault. Small dials work too. The strap is dressed in very thin leather-it will wear out quickly.
Watch very much. Very well made. Very satisfied. The functionality will check the time. I recommend the store. Reached Russia in a week. In a sorting center in St. Petersburg, they were lying motionless for three weeks, they had to write a complaint.
Very beautiful, as is the description! My husband liked it very much!
I loved the very beautiful watch excellent quality Vo comprare other to offer fast shipping I recommend without fear
Item arrived as described, well wrapped, and in good condition.
Muyy good quality, pesadito watch with good horn strap. Very satisfied
I don't usually leave comments but, I just had to say that this watch is worth more than what they are selling it for. the quality for under 20 dollars.. perfect.
I 've been making a prank purchase, and it's amazing that you can buy such a good watch for this price. The product is exactly the same as the picture, and the quality is great. The delivery was very fast.
Very beautiful the watch, very good quality!! Super recommend!!
I apologize to the store because I thought it was a scam when I saw that the order did not update the tracking guide, it was always very respectful and cordial when responding and I reassure myself a lot I arrived and I am very happy I hope to ask for more from this brand
Awesome watch the sub dials all work.
Very good, beautiful and simple design. Satisfied!
An elegant watch for the price I am completely satisfied with the product