SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in perfect condition, for the value it seemed to me an excellent product (for people who say that it came to them without a charger, they do not work with a charger, they work with batteries,) they should only change it; ahhh and the delivery arrived before the date agreed, before the month
Very nice
The watch very basic but it is fine for its price I took it more than anything by the strap which is beautiful
good
got it thank you....
Thank you I am very dawolin
Thank you I'm very satisfied
Received early..good at all..
Correct watch for this price, despite that one from 4 watches has a small display defect.
I recommend it works very well
Good condition
The product is absolutely worth for its value. And I obtain it little earlier which is really great but I ordered another blue colour one few minutes later but still I'm unable to obtain that. Please check this issue and let me know the contact details of the local delivery service ! The colour of the obtained product is slightly different but that not an issue. Can be recommended the store and the product but again I emphasis that the product is value for its money. Thank you!
The watches are very good quality, Im so happy with that
I got it earlier before the due time but not with the charger
excellent
♥️♥️♥️
I arrived fast and I liked them very well. Thank you store I will order again
Arrived very well and it was also very well packed
Good product
Very excellent article. My younger sister likes it so much.
j'adore
excellent
Excellent service I take a few days but I arrive and it works perfectly many thanks for the attention of the store greetings blessings from Trujillo-PeruGod bless you a lot
Super. Work. took my daughter to school. I recommend the store. arrived quickly
Mahesh Kima Lee here this is Meliha