SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works great I ordered it in black it arrived as green and the shipping was poor there was a hole in my box like the delivery guy has went threw it other then that it works great and it could be a little loud but not as loud as you think
Works perfect
Works really good love it son uses while he’s playing his vr
I have serious hot flashes and this fan was a life saver.
seems to do the job. works great
gets the job done
A++ Strong, wife loves it! Ladies with long hair appears to be safe for use!
Esperaba un poco más, pero por su precio cumple
it’s actually really good lol
Me encanto, tiene 5 velocidades, igual a la imagen, llego rapido
This works amazing. I park a few blocks away from work and this fan definitely cools me down.
I like it but only 1 side of it works other than that I'm happy with it
very good, but didnt receive a cable for charging it
Good quality works as advertised battery holds chsrge surprisingly long
Se ve bonito, necesitaba carga, si está cargando, funcional, me llegó de regalo 10/10
it's good! not super poweful but will still help.
Ordered 2 units, both work OK but 1 unit has a very noisy fan which makes it annoying to use. Not sure if the fan rattling was caused by damage in shipping as one of the boxes was banged up.
muy útil, ya los recargamos, pero la batería dura mucho tiempo, gracias
súper lindo 100 / 10 me llegó super rápido lo recomiendo al 💯
Need a good charger to get this fully charged. Economic quality but it works. Not good if you have long hair because it could get pulled into the fan vents. Charge lasts a long time.
muy bueno y si me llegó la compra es como lo pense
it's a great product to have and it works well
Wentylator przyszedł w kartonie podnieconym ale wszystko działa znakomicie.Ma 5 stopni chłodzenia.Świetny gadżet bardzo ładnie wykonany.Sprzedawca super się sprawdził jest godny polecenia ....Super
Not too sure if only one side is suppose to blow air but only the side with the settings blows air. Very cool and blows hard but only on one side. Box was crushed in shipment so this may be the problem but still rating 5 stars for the product being so durable and the speeds are great :)
excelente producto cumple su función