SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mega recomiendo. Excelente calidad, envío a tiempo, pequeñito para un snack, recomiendo
잘받았습니다 감사합니다 잘받았습니다 감사합니다
petit mais top pour un sandwich
Llegó muy rápido a Canarias, pedido el 11/1q, recibido el 20/11. Es pequeñita, la quería así para yogurt, no la he probado todavía. El material, a excepción de la cremallera, se ve fuerte. Compraré alguna más
Corresponde a la descripción. Buena calidad de acuerdo al precio pagado
다이어트 도시락으로 구매했는데 귀여워요. 보온은 잘 안될 것 같지만 ㅎㅎ 큰 도시락말고 간단한 도시락 가방으로 사용하기에 딱 좋은 것 같아요.
perfecto para un panecillo
demasiado pequeña
Arrived on time, as described in good condition
Хороша термосумка. Але дуже маленька. Думала, що буде трохи більшого розміру. Доставили дуже швидко.
pensé q sería más grande pero es pequeño y se ve mono
perfecto
As described but a bit smaller than I imagined. OK quality
Muy pequeñito, perfecto para el snack del cole. La tela parece resistente.
Muy bonito, llegó a tiempo.
Muy bonita, para lo que lo quería es muy pequeña pensaba que era un poco más grande. Culpa mia de no mirar las dimensiones.
Muy lindo, pequeño creí que sería más grande pero no me quejo, llego muy rápido, recomiendo al vendedor, buen material me gusta, volvería a pedir
Tal como en las fotos, pequeña pero bien confeccionada.
fine item fast shipping
그것은아주작사이즈다ㆍ
Es muy minineverita, para el desayuno del cole la uso yo, cabe perfectamente su bocadillo y su yogurt bebido, o si le pones fruta igual. lo único k no cabe es el.platano pero si es pequeño también cabe. es la segunda vez k lo pido
la bolsa tiene un buen tamaño, los materiales se ven resistentes, luce muy bien, comentaré después que tal conserva la temperatura.
очень удобная небольшая сумочка отличного качества. слабый запах подвала... доставка быстрая
So relieved as items were exactly as described and delivery was fast. Thank you
bello