SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small on me. Had to give them away. Sorry.
servicio rápido y eficiente. Las zapatillas cumplen sus expectativas.
جوده عاليه
le scarpe da vedere sono belle.il problema e che le misure dichiarate no corrispondono .il 44 corrisponde a 26 centimetri intendi non 27 come dichiarato
Very beautiful and true to size
могли бвть лучше! но сойдет , на пару месяцев.
Belles chaussures, jolie couleur bordeaux, confortables, belle finition, j'ai pris deux pointures au dessus, 44 au lieu de 42 car j'ai suivi les indications des acheteurs dans les avis laissés précédemment et ça convient bien. Reçu rapidement, en une semaine.
perfect
muy bueno
Best. ordered and received in Les than 3 weeks. Very nice and light. Highly recommend.
sapatos pequenos. comprar sapatos e roupas nesta plataforma e vir o tamanho certo é quase impossível
Ürün çok güzel çok kaliteli daha önce de almıştım çok memnun kaldım tavsiye ederim zamanında aldım çok teşekkür ederim
I waited so long for package but i could not receive cause time past by seller then i sent back with receiving so cant rate truly dont follow my item rating
Tal y como se ven en la imagen. Muy buena calidad
товар отгружаем товаропроизводителем полностью и в срок в соответствии с описанием у меня 43 брал 44 надо было бы 45 не промахнулся бы на зиму
Received well packed, shoe is soft but material is cheap, will see how long last, Seller shipped very fast.
Excelente
Нормальна якість. Розмірна сітка відповідає дійсності. 44-й китайський приблизно як наш 41,5, тобто може бути малуватим на 42й. Замовляйте обережно.
small can't fit
Awesome quality
hermoso el producto, se adapta a mi talla
Я очень ждала заказ. В итоге, когда получила его очень расстроилась, потому что внешний вид был испорчен. В принципе штука неплохая, но из-за нюансов ею пользоваться теперь невозможно, если бы все пришло в целости то я бы конечно рекомендовала!
Güzel ayakkabı Güzel ürün
sağlam ve kısa zamanda geldi teşekkürler
Muy bien