SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente calidad y muy bonito, venian muchas piezas de repuesto en una bolsa adicional, es perfecto y la luz ilumina muy bien, se puede agregar motor para el funcionamiento de la polea
Zaskakująco dobry zestaw, dosyć złożony i przyjemnie się go układało. Sama jakość klocków też bez zastrzeżeń, wszystko spasowane, nie brakowało żadnych elementów. Jak dla mnie zupełnie nie odstaje od oryginalnych Lego.
Końcowy rezultat jest lepszy niż oczekiwałem. W zestawie są malowane klocki w unikatowym kolorze różowego złota, jeszcze takich nie miałem. Bardzo podoba mi się naprzemienne stosowanie koloru lazurowego do ozdoby różnych segmentów krokodyla. Kolor srebrny ma odcień jakby ktoś do wiadra srebrnej farby dodał łyżeczkę zielonego koloru. Dobrze pasuje do zielonej części ze zwykłych klocków. W podstawce z przekładnią jest miejsce do podłączenia silnika elektrycznego. Naklejki na zieloną część krokodyla nachodzą na kilka klocków na raz, więc ich nie kleiłem.
Акула классная, все детали есть. Приехала быстро и в целой упаковке. Ребенок в восторге, собирали целый день. Очень довольна покупкой.
All orders have arrived, if you want to see quality photos, build videos or any questions, we invite you to enter our IG vulpes.blocks
레고를 기대했다면 실망할겁니다. 사출상태 및 공차도 좀 문제가 있구요 (약간 헐거운 블록이 있음). 그럼에도 불구하고 살 만 합니다. 왜냐구요? 이 가격이면 위의 문제점이 다 용서가 되네요.
Muito bom. Já montado e tem muitas peças sobressalentes. Já comprei outro pra presente
montage en cours par un garçon de douze ans., très content de son cadeau.
재밌게 잘 만들었어요. 8살도 설명서 보고 충분히 할 수 있네요 . 안에 투명 줄 연결이 조금 어려웠는데 재밌네요!
Bom produto, conforme o anunciado. Tive que pagar taxas que não pagava no desgoverno anterior, mas me sinto muito amado por isso.
Súper bonito y pesa bastante referente a las medidas que tiene. Me encanta!!! Lo único malo es que están todas las piezas mezcladas y sobran por si se pierden otras.
llegó bien. muy rápido en una semana. igual que en las fotos . buen acabado y buenas calidad. lo volvería a pedir
Amazing! Very fast shipping, no missing parts, detailed instructions, the kids love it!
arrived fast enough for me, I wasn't in a rush. came with a box, which was unexpected. maybe I didn't read the listing closely enough, and that shouldn't have been a surprise. anyway. going in my backlog but seems like a nice set. I'll review after it's built if I can.
부품 누락없이 잘 조립했습니다 그런데. 여분 부품이 마니 남아요 잘 관리해서 거품을 줄이세요
Artículo según lo descrito, la caja ha llegado ligeramente abollado, pero el artículo esta perfecto, llevara tiempo el montaje debido a la cantidad de piezas👍😁
이 가격대에 이런 제품은 아마 없을것임. 지금 살까 말까면 무조건 구매 하세요~ 비슷한제품들 또 구매 예정 입니다. - 한국에서 There is probably no product like this in this price range. If you are deciding whether to buy it now or not, definitely buy it~ I plan to purchase similar products again. - in korea
superbe, seul défaut la brique lumineuse était rouge et non verte. Malgré tout le résultat est très sympathique
기존의 중국레고가 잘 안 들어가서 힘들었다면 요번엔 좀 헐거워서 힘들었음. 불빛이 들어오는 케이블을 꼬아서 설치 시 탄성때문에 부품이탈의 문제가 있어 결합되는 부위에 강력본드로 고정. 부품누락 없음. 완성 후 작동 잘 됨. 결론적으로 아이는 좋아함. 굳.
Muito maneiro, o manual poderia ser mais detalhista com a base do tubarão, porem é muito maneiro
잘받았습니다 번창하세요 Hopefully you were in my car and you didn't have any chance at the moment to see the fireworks and
마음에 들어요 빠른배송 감사합니다 안전하게 포장되어 왔어요 ㅎㅎ 마음에 들어요 빠른배송 감사합니다 안전하게 포장되어 왔어요 마음에 들어요 빠른배송 감사합니다 안전하게 포장되어 왔어요
아들 주려고 구매했는데 꽤 괜찮아보임.
ENG) I am 100% satisfied. Everything ok. Very fast shipping. My nephew will be over the moon! PL) Jestem w 100% zadowolony. Wszystko ok. Bardzo szybka wysyłka. Mój sostrzeniec będzie wniebowzięty!
Muy entretenido. Muy dificil de completar. Todo un reto. Ha llegado en buen estado . Un buen regalo, perfecto para alguien con mucha paciencia.