SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty good!
Muy bien empaquetado
Buena calidad del material me encantó lo recomendaría y volvería a comprar mi feliz con la compra está súper linda
Perfect item. Received timely
llegó rápido y bien envuelto (2 semanas aprox). de buen tamaño para billetes mexicanos y dólares. varios compartimientos. bonito diseño.
아주좋아요
love it
muy bonita y grande 10 de 10
great wallet, very pleased with the manufacturing, quality and price. thank you, it's great
I like the way it feels and the leather is also cool
excelente producto y calidad, muy contento
excelente
First, I was surprised how slim it is but also there are so many pockets include two transparant ones so I can insert ID cards. Second: the quality of the leader was great. Third: It was a great surprise how many paper money I can add without making the wallet too thick. And last, the product came fast, 먼저 이 지갑이 홀쭉한 데 대해 몰랐다. 더구나 이렇게 많은 다른 포킷들이 있는데도 말이다. (그 중 두 개는 투명해서 ID카드를 넣을 수 있다) 다음으로 지갑의 가죽 재질에 놀랐다. 고급스러웠다. 마지막으로 종이 돈이 많이 들어가고 그래도 지갑이 너무 뚱뚱해 지지 않는 데 놀랐다. 그리고 마지막으로 지갑은 빨리 도착했다.
منتج جيد جدا
Yego hatiempo nitido el producto
boa noite muito bom gostei é uma cor diferente bonita?
Great product.
Looks Good.
Para el precio esta bien
Buen producto. Toca probarlo, se ve bien el material, espero que dure buen tiempo.
Perfecta igual a la imagen
I recieved it on time . It feels like a good one.
Se ajusta a lo pedido, cartera tamaño indicado y características. Llego relativamente rápido.
es bonita y funcional.
Nice wallet