SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Чомусь не хоче додавати фото чохла. Взяла розмір Л на чемодан 70×30×40 ідеально підійшов. добре тягнеться ще +-5 см точно може обхватити
artículo venía empacado correctamente. llegó rápido a México. coincide con la descripción y volvería a comprar nuevamente. pedí la talla chica y parece que quedó algo grande pero me gustó bastante el artículo.
produto muito bom e de qualidade
Прийшов швидко, має розріз зверху для ручки та 2 по боках. тягнеться добре, як буде вести себе у використанні побачимо. дякую продавця не зверталась прийшло все швидко та ціле. дякую
Perfect! Just like the photo. Good quality. Highly recommended.
przydatna rzecz, dobrze chroni walizki przed zarysowaniem, sprawdzone w podróży, wszystko jest ok, polecam
Были сомнения как оно натянется на не совсем прямоугольный чемодан. По факту всё отлично вышло, рекомендую.
Тоненький еластичний чохол, який розтягується, тканина не щільна, не захистить, думаю легко пошкоджуватиметься, зате гарно видно буде свою валізу
Good
Lindo y bueno
супер. размер соответствует
passt grundsätzlich perfekt, einzig die Ausnehmungen für die Griffe passen nicht.
Спасибо продавцу, товар доставлен.Чехол соответствует фото и описанию товара.Очень довольна ,рекомендую 😉
Pokrowce w rozmiarze M bardzo dobrze pasują do średnich walizek Wittchen.
I love it. Ordered the medium for a medium, hard shell suitcase. Perfect fit, absolute bargain for the price
Чудовий чехол, гарно тягнеться і яскравий малюнок)))
Very fast and efficient delivery... Excellent seller! Many thanks! +++
Все ок, тканина еластична, малюнок чіткий та яскравий, трохи не співпадає отвори для ручок, але то таке)
The covers are easy to put over the suitcases. Just buy them big enough. I wash them after every trip and my suitcases are not damaged as they were before using the covers.
fit exactly to medium 20" and small troll
Articolo utilissimo per chi viaggia. È stato consegnato con una settimana di anticipo sulla data prevista. Consiglio questo negozio e' affidabile
a capa eh muito bonita. cores vivas e estampa bem feita. nao e um tecido muito grosso, mas vai proteger a mala. acho q deveria ter pego um tamanho menor porque tem elasticidade, mas isso foi erro meu q nao medi a mala antes.
le quedó exacta a mi maleta, la hace ver como una maleta totalmente diferente y más bonita, pedí M y le quedó super bien a mi maleta de 24x40x60cm. recomiendo mucho.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
קבלתי עם אריזה מסודרת כמו תמונה בדיוק הבד בסדר ניסיתי ויצא טוב ממליצה