SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
se ve pequeña pero le caben muchas cosas, de buena calidad
Bolsa muito boa e bonita, as imagens podem dar a impressão de que pode ser pequena ou muito grande, mas na realidade ela é mediana, ótima para as minhas necessidades específicas de levar bastante coisas, e ela não fica com aparência de "estufada" quando cheia.
Está muy práctica y ligera y se ve pequeña pero es amplia y le caben mucha cosas
100% recomendable, amplio, buena calidad y espacioso, llego muy rápido
La tela es de buena calidad, amplia y es perfecta para el gym
Perfeita! A qualidade é ótima, valeu muito a pena. Tem várias divisões, e além de tem alça pra levar nas costas vem com uma alça grande tbm. Único detalhe é que o gancho dessa alça é de plástico, talvez não seja muito resistente, mas ok
Llegó en muy buen tiempo, en perfectas condiciones, es un poco más chica que una maleta de mano normal, se ve de buena calidad, le funcionan muy bien los cierres, y las correas también ajustan muy bien, tiene su espacio para ropa y abajo para el calzado.
Llegó muy rápido a México. Es ligera, con varios compartimientos, incluyendo uno para zapatos. Es ligera. El material se ve durable, los cierres bajan un poco la calidad
muy bien empacado en verdad me sorprendió lo rápido que llegó y me encantó mi mochila está muy bonita
Ожидала размер побольше, но и этот сойдёт. Интересная сумка, но тяжёлое, думаю, не выдержит. ((( Доставка очень быстрая- две недели.
me llego sueper rapido en 7 días muy bonita la mochila 🎒
No es tan grande como la imagine, es más alta que ancha, pero está bien para alguien que no lleva tantas cosas.
se ve bien, veré su capacidad y que solo trae 2 compartimentos.
Just as described. Good quality and looks really good. Also a big advantage is that the backpack is waterproof. Recommend!
pensé que era grande, pero está pequeño, aún así es muy bueno
Hermosa igual que en la foto. Sorprendida por la calidad. Tienen buen tamaño para un viaje de unos días. Algunos detalles en costura pero se arregla con un encendedor. Cierres y manillas en perfecto estado. Muy satisfecha.
calidad Muy Alta esta hermosa, bonito color, buen tamaño. Mejor no se puede. me encanto. Mejor que en las fotos
took one week to arrive, the color is amazing it's so shiny it's not too big i love all the pockets it has, it has one for the shoes in the bottom and even one for the laptop
Es una mochila súper útil para viajes cortos o escapadas exprés. Calidad del material, es pasable, la recomiendo.
Achei que fosse uma mochila do tipo academia e um pouco maior. Mas, tem divisões interessantes, como para colocar calcados. Material também me parece de boa qualidade. Vai servir aos propósitos!
Esta bien tal.como la foto, solo un pequeño detalle en las costuras
Los colores muy lindo. Tiene espacio para llevar muchas cosas. Muy bueno
Я дуже задоволена рюкзаком.Матеріал прекрасний і все дуже добре зшито.За такі гроші просто прекрасно
llegó antes del tiempo que indicaba la página lo cuál me parece maravilloso! exelentes condiciones, la descripción de la mochila es tal cuál lo indican en la publicación, me gusta que tiene diferentes opciones de uso, el color y la textura de la tela es muy bonito. muchas gracias.
Ha tardado 6 días en llegar. Maravillosa. Buen tejido, cremalleras dobles. Color igual que la foto del anuncio. Interior espacioso. Encantada. Pedriré de nuevo.