SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tal como menciona la descripción del producto, excelente relación precio calidad, el color es más brillante que en las fotos
la mochila es ideal para viajar, no se ve muy resistente al peso pero tampoco es muy delgada, para el precio está bien.
excelente llegó antes de la fecha estimada, cumple lo que promete🤩🤩🤩
Me encanto mi compra, muy bella y espacioso el bolso/mochila. Muy buena calidad
super buena calidad, lo pedí con descuento de cnta mueva y me costó 491 pesos chilenos y llegó en una semana, igual a la foto super lindoooooo
Buena mochila, para llevar de tres formas, un poco más pequeña que lo que indica las medidas. Se nota un buen material. Envío rápido, no tuve conversaciones con el vendedor.
la mochila es perfecta, le revise los cierres, las costuras , todo biene en buen estado, no trae ningún olor extraño es igual a la imagen de referencia, es amplia y cómoda, aunque aún no la he utilizado para viaje, espero hacerlo pronto, la recomiendo al %100
super bonita , se siente bien , no es tan delgada como imaginaba . los cierres funcionan bien , me encantan las opciones de usarla, como maleta y como mochila, varias agarraderas .
Bello grande e molto pratico e confortevole... Il colore anche stupendo
практичный рюкзак для спортзала. качество нормальное, доставка быстрая. Спасибо!
excelente bolso, espacioso se nota de buena calidad, trae bolsillo hasta para los zapatos, cumple con las medidas ahora solo esperar ocuparlo para mi viaje
Llego rapidísimo, es tal como se describe me encanto pediré otras dos
esta super linda y de super buena calidad llego en menos de 1 semana me encanta
se de muy buena calidad , pero es muy chica y llegó antes de lo señalado
perfetto come da descrizione. ottimo il prezzo, arrivato in 8 giorni.
Lo llevé a un viaje, se me rompió un asa pero la volví a coser, no es el bolso más resistente pero para el precio me parece que hace su trabajo, son varios compartimientos así que cabe bastante y no tendrás problema en el aeropuerto, de hecho ni me revisaron, el color es hermoso.
Not very large but still good size, not too big to use it as a regular packback but also good to use as carry-on luggage for travelling. Has two bottle pockets on each side, one bigger with zipper on the bag, one without zipper behind, one with zipper for shoes under the bag and two extra pockets inside. Material seems good too.
muy linda y practica, de buen material excelente relacion precio calidad totalmente satisfecho!!!!
muy bonita me gusta mucho tal cual a la imagen super padre por el precio está súper muy bien
Es bonita y resistente, pensé que estaba más grande pero esta bien, solo por eso no le pongo 5 estrellas,. recomiendo. super rápido a México unos 10 dias
es muy bonita, se ve bastante bien por el costo, es muy amplia y llego antes de tiempo
It arrived in like a week, and looks very conform to the description. Great color and design
excelente calidad buen precio tardo mucho en llegar
Produto muito bom e chegou muito rápido, entrega estava para quase um mês e chegou antes. Qualidade ótima
ameeeiiii, linda demais! Chegou em perfeito estado e tudo certoooo!