SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Кросівки - супер! В Україну надійшли дуже швидко, за вісім днів. Товар відповідає фото, колір також співпадає. Взуття легке, трішки є запах клею, але це на якість не впливає. Товар супер, доставка дуже швидка - продавця рекомендую!
son muy cómodos y suaves el color es perfecto y la medida es exacta ... me encantaron son mejor de lo que esperaba 😃
gostei muito veio do mesmo jeito que eu vir nas imagens muito lindo e confortável
adorei e vou comprar outras cores. calço 37 do Brasil. pedi número 39 e ficou perfeito.
Стопа у меня 25 см. Заказала по сетке 40 размер. , великоваты ,
Adorei idêntico das fotos e foi entregue bem rápido só a numeração é pequena e não me serviu mas já efetuei outra compra com numeração maior .
Super buty, lekkie, wygodne, rozmiar się zgadza. Kupiłam w super cenie. Szybka dostawa. Bardzo polecam.
Received the sneakers good as described, right packed and quick shipped. I am glad that the sole is hard enough for not to wear quickly on the street road, not as only for sport floor other sneakers. On the picture the sole after 20km asphalt walking.
They look exactly like in the pictures. They are very beautiful. I am sure my daughter will love them.
Muy bonitos, buena calidad llego súper rápido. Súper recomendado. Muy baroto para calidad de los tenis. Super super
Кроссовки как в описании продавца. Доставка в Украину за две недели, Meest. Все супер. Размер подошёл. Рекомендую к покупке.
se ve muy buenos ahora ver cuánto duran
gostei
e lindo
Excelente calidad, la talla es un poquito más pequeña
Посилку отримала через 10 дні після того, як зробила замовлення, за що дуже вдячна. Товар гарний і добротний, відповідає заявленому. Розмір можна визначити тільки за устілкою. Я робила заказ 38 розміру, що відповідає 36. Кросіки мені по нозі. Добре виглядають і легкі. Товаром дуже задоволена, тому рекомендую цей товар і крамницю!
envío rápido, cómoda, igual q en las fotos... para el precio q tienen están muy bien
wow wow wow I love it so much. my foot size is 36 but I ordered size 37. its perfectly sets for me. very comfortable and very beautiful and looking rich. received the order within two weeks. thanks seller well reccomend
Thank you very much.
espectacularmente hermosos muy suaves y cómodos ya los he comprado tres veces y sigo fascinada realmente los recomiendo de echo los voy a coleccionar
10 out of 10. Love these shoes 😍💖 Fit and feel perfect 😊 I recommend this seller too 💯 Thank you to the seller 💕
Хорошие кроссовки, за свои деньги даже отличные. Местами виден клей, кроссовки лёгкие, не летние, но на весну хорошо. Доставка быстрая.
Посилка прийшла за 2 тижні. Кросівки чудові.
Gente!!! e maravilhosoooo ameiiiii. e igual a lá foto super boa qualidade ele e LINDO!! só me ficou muito pequeno só 38 vou ter q trocar por um 40 bem pequena a base de ele ....mais e maravilhoso.
Lekkie. Porządne. Szybka przesyłka. Bardzo wygodne. Polecam sprzedawcę