SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute stickers with sparkle effects. Even found Disney princess stickers in one of the page packs.
Very cute. Smaller in size than I thought, would be good as filler stickers or for small journals.
Very small, but since I got 200 sheets that's probably not a bad thing. The stickers themselves are very cute though.
you are the cutest things I’ve ever seen. There are no repeats, which is amazing because as many have the same color none of them are the same. So they’re all unique. I love how I can organize these by color like I said earlier most of them have similar color so I can use different sticker on the same piece of paper and the colors will still align beautifully. There are also so many so I’m so glad because it was so cheap and I think I was able to get this for free actually which is crazy but I’m going to use this for a penpal and more.
adorableeee but smaller then i thought
cute stickers but the cutting isn’t the best. they’re not all the right shape
посылка пришла очень быстро Наклейки все очень очень красивые и их очень много! Советую всем кто хотел бы иметь много маленьких милых наклеечек:))
Exactly like it is description. Well packaged item. They are all packaged separately. Fast shipping will buy again.
дуже милі, малесенькі наліпки. упаковані у пакет. отримала вчасно. замовлення задоволена. рекомендую.
Me falto solo 1 de 60, ninguna se repitió y al menos llegó rápido
Super cute but at the same time they’re pretty tiny. There are a variety of sticker packs. They’re mostly all cats but there’s some that include letters. The only thing I wished is that the stickers were a little more bigger. They’re a little bit too small and hardly noticeable, but still super cute for sketchbooks
very cute stickers !! came with no duplicate sheets!! some are kind of hard to remove from the page though
cute stickers
These are absolutely perfect in every way The colors are vibrant and the images are crisp.I think they would.ake great stocking stuffers or party favors but I'm using them to scrapbook
estan bastante bonitos, y son olograficos tal como se describe, llegaron antes de tiempo, recomiendo al vendedor
Sooo cute
Came within 10 days..Smaller than I expected but could manage with my necessary at that time and I bought this to give as a gift to small students and they were very happy..Good in quality
these r sooo cute. Would highly recommend getting them. Worth buying.
Son tantos stickers que quedé maravillada con la variedad que hay. Muy buena compra sisisisis
son muy lindo, llegaron muy bien y rápido ^^
Son muy bonitos, vienen 5 paquetitos con 20 sticker cada uno, son chiquitos pero muy lindos. Llego antes del tiempo límite y bien empaquetado.
As pictured. Fast delivery. Thank you, seller!
Llegaron rápido y completas. Son pequeñas y algunas poco definidas pero buena calidad respecto al precio
oh my gosh these stickers are adorable!! they shimmer so nicely~ will order again for sure. shipping was also very fast. some of the sheets are very similar but still different!
están buenos precio/calidad 10/10 esperaba que fueran más grande por las fotos pero de igual están bacanes