About Time of Shipment

Buy early, arrange early, warehouse has a large number of stock, 80% of orders before 18: 00 on the same day can guarantee the same day delivery. Due to the second-hand machine is not a standard product and a lot of uncertainty (including quality / memory / color / version / whether the original/ whether there is a fault / customer requirements, etc.) a small number of orders will be extended.In order to avoid complaints, all mobile phone orders are only promised to be shipped within 7 days, and tablets only promise to be shipped within 10 days. lf you cannot accept delivery time, do not order! lf you are in a hurry, you can consult customer service to check the inventory situation and do urgent processing!

Welcome to disassemble the machine for inspection

Please contact customer service before disassembling the machine for inspection. The whole disassembly process will be recorded and clearly photographed: Including the process of tearing off the anti-disassembly label and the subsequent inspection process. After the disassembly is confirmed to be an original machine, no unconditional return is supported (to prevent the return of the product after replacing the parts in the name of inspection).

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About signing and return and exchange

The whole process of machine inspection and delivery is completed under the camera, and the surveillance video is retained for 180 days. Please stay away from those who try to swap or replace parts!

Before delivery, you will be sent the machine serial number or IMEI number of your order by email.

Anti-tampering label

The machine anti-tampering label must be kept intact for 30-day no-reason return.

Battery Description

Current Battery Condition

Original Battery: Generally around 85%

If below 80%: Replace with new battery or battery cell for free

If around 85%: Ship directly, if below 80% within 180 days, return for free replacement

Replace battery or battery cell:

Except battery, all other items are guaranteed to be 100% green for Aisi/Hourglass

99% new: around 85% or replace battery/battery cell

95% new: around 85% or replace battery/battery cell

90% new: around 85% or replace battery/battery cell

Product information

Retail machine:

Machines sold by Apple in direct stores and authorized stores, the serial number usually starts with M. Commonly known as mainland China, brand new machines sold through regular channels are all retail machines!

Resource machine:

Also called 1978 machine/Foxconn channel machine/BS machine

Some Foxconn machines are packaged and sold to BrightStar (BS for short) and all official warranties are erased. This type of machine is called a resource machine.

Features: Bare machine, 100% battery efficiency, serial number starts with both M and N, essentially the same as the official replacement machine, no longer under warranty, check activation date 1978.

Display machine:

Also known as demonstration machine or prototype, it is a prototype that is picked up from Apple direct stores, Apple dealers or

Apple authorized stores from Apple channels and placed in the mobile phone showroom to customers to show their functions. The serial number usually starts with a number!

Official replacement machine:

Unused mobile phones replaced by Apple after-sales service, according to Apple’s official warranty policy: For example, if your machine has non-human quality problems during the warranty period, after-sales service generally repairs or replaces a mobile phone. This replaced machine is called an official replacement machine, which is a machine specially prepared by the official for after-sales service.

Features: bare machine, warranty continues from the previous one, there are warranty and expired warranty, serial number generally starts with M/N, battery efficiency 100%

Official repair machine:

Machines that have been officially repaired by Apple, or replaced with parts to meet the standard for resale, Apple usually has a “repair white sheet”, and the serial number generally starts with N. Usually the official warranty is 90 days after repair.

Official refurbished machine:

Machines that Apple recycles before, and then repairs or replaces parts for the second time, and then reassembles them into a new product. Finally, they are put on the market for resale. It can also be called an official refurbished machine. The serial number generally starts with F.

Equity machine:

An upgraded version of the resource machine, which improves the activation date and activation status of the resource machine.

Equity machines are not activated, expired after activation, and have no official warranty. The serial number of equity machines starts with 5G.

The models sold in this link include but are not limited to retail machines, official replacement machines, demonstration machines, BS machines, (resource machines) rights machines, 1978 Foxconn machines, official refurbished machines, etc. If there is no special requirement, the above models will be shipped randomly.

The difference between the Chinese version and other versions

Chinese version (dual SIM)

The Chinese version is sold in China, the Hong Kong version is sold in Hong Kong, and the Macao version is sold in Macau. Different from the foreign version, most models support dual SIM full network

The Hong Kong version and the Macao version are also Chinese versions, shipped randomly.

Foreign version (single SIM)

The foreign version is sold in countries other than China, for example, the US version is sold in the United States, and the Japanese version is sold in Japan. The foreign version does not have dual SIM cards, and the use experience and functions are basically the same as the Chinese version (this store does not sell locked phones). If you need dual SIM functions, please choose the Chinese version.

Special note

Do second-hand phones need to be disassembled:

If the phone is released within one year or is under official warranty, disassembly and inspection will not be performed by default

If the phone is brand new or quasi-new, disassembly and inspection will not be performed by default

In other cases, disassembly and inspection will be performed according to the actual situation to avoid internal repairs, water ingress, etc.

Battery efficiency error of a few second-hand phones:

Because the second-hand phone is turned off or low-power during storage, and the algorithm of the machine inspection software is inconsistent with the algorithm of the local system, it is turned off or low-power for a long time. The above reasons may cause a slight error in battery efficiency.

Instructions for mismatched card slots of a few second-hand phones:

Due to the large-scale arrival inspection of second-hand phones, the IMEI of the SIM card slot will be inconsistent with the local system display in very rare cases. If you mind this situation, please note (require card slot matching) when placing an order. We will check it before delivery.

A few machines have genuine parts:

A few second-hand phones may have original parts replaced by the original owner or upstream recyclers

The phone shows genuine Apple parts inside, which is still a second-hand genuine product, including a small amount

The machine screen back cover and frame are polished by upstream suppliers but are still original. Mind

Please purchase with caution or note that you do not want genuine parts.

Color grading

Second-hand machines are graded according to quality inspection standards, and only the appearance is graded

Nearly new (official replacement machines or unused new machines are shipped randomly)

Basically no signs of use after unpacking, the color is basically the same as a new machine

Charge times ≤ 20 times, battery efficiency 100%

99% new (appearance is close to new)

Observe carefully under the light, there may be visible minor scratches on the screen

(Basically invisible with film or bright screen)

The body may have minor scratches

95% new (practical choice)

The screen may have minor scratches, and the bracket may be slightly bumped

The shell has minor scratches or bumps, and the paint has fallen

90% new (high cost performance)

The screen has a small number of obvious scratches,

The body may have bumps and paint falling that do not affect the use

Because the location and degree of scratches and bumps on each machine are different, and there are many models, if necessary, we can provide you with real photos of each product before placing an order for delivery.

FAQ

Is the machine still waterproof?

Splash, water and dust resistance are not permanent, and the protection performance may decrease due to daily wear and tear. Do not charge a wet iPhone; refer to the user manual for cleaning and drying instructions. Damage caused by immersion in liquid is not covered by the warranty. (Quoted from Apple’s official website)

The actual battery health value is different from the value read by Aisi/Hourglass. Has the battery been modified?

Due to different algorithms, some numerical differences are normal. The values ​​of the products sold by this convenience are based on the machine. This store will never sell products that modify battery data, please feel free to buy.

The battery health value drops very quickly. Is there a problem with the battery?

Due to the long inventory time of some models, the battery has naturally aged, so the battery health value may be recalibrated. Usually, it will not drop again after the calibration is completed.

There is dust under the camera lens. Has it been repaired?

The dustproof function is not permanent. Second-hand goods may indeed have dust problems. Although we try our best to avoid it, it is still possible that the dust is in an invisible position during inspection, and the express delivery finally bumps all the way and runs to a visible position. This phenomenon is common for second-hand goods, has nothing to do with repairs and will not affect photography, please feel free to use it.

How to solve the low sound/noise of the earpiece, speaker, and microphone?

It is usually caused by dust blockage. We will clean the dust before delivery, but some may not be cleaned properly. Our store has prepared a cleaning tutorial, you can contact our after-sales service to get it. Please forgive us for the inconvenience caused to you.

There is a green shadow when taking pictures facing the light source. Is there a problem?

It is a normal optical phenomenon caused by lens reflection. It usually appears when shooting point light sources. You can search “iPhone photo ghost” in the search engine to learn more.

When shooting indoors, is there a problem with the constant flashing in the viewfinder?

This is because the indoor light you are in has stroboscopic stroboscopic, which is not noticeable to the human eye but can be detected by the camera. You can replace the “flashless light” or turn off the light to solve the problem.

There are traces of glue on the rear camera. Has it been repaired?

Since the mobile phone cameras are now bulging, we will stick a piece of adhesive to protect the camera when storing it. Remove and clean it before delivery. If there is glue residue on the product you received, it may be caused by our negligence. You can clean it before using it. We apologize for the inconvenience caused to you.

Is there a problem with the phone heating up during use?

The marked position in the picture is the motherboard position of the phone. When using it heavily or playing games, you may feel that the area is obviously hot or even a little hot. This is normal. Please feel free to use it.

After-sales service issues:

# 30-day unconditional return and exchange conditions#

The after-sales anti-tampering label must be intact, and the machine has no man-made damage, which does not affect the secondary sale.

If it is a brand new unactivated machine, it does not support unconditional return and exchange after unpacking and activation!

# Do not tear off the machine after-sales label #

Do not tear off the after-sales label on the bottom of the iPhone and the back of the iPad! Remember!

(With a protective case, it can be perfectly covered without affecting the appearance) After tearing off the label, it will be deemed to give up the unconditional return and exchange, 30-day replacement, and warranty after-sales service.

If you want to disassemble the machine for inspection, you need to explain it to the customer service. If you disassemble the machine for inspection without explanation, it will be deemed to give up the subsequent warranty after-sales service.

Note: The above is the special nature of the second-hand industry, and I hope you can understand.

# The scope of store after-sales guarantee#

It is consistent with Apple’s official, and it is not a quality problem caused by human beings.

Example: Damage to the device due to human factors such as accidental falling, water ingress, squeezing and collision. Artificial appearance damage, unauthorized disassembly and repair by a third party are not covered by the warranty, but you can still enjoy the lifetime cost price repair service.

Warranty scope?

Our store will provide repair services according to the following faults to restore normal operation.

① Lifetime after-sales online technical service.

② Functional failure of the host during normal use, such as failure to turn on, freeze, unlimited restart, etc.

③ Functional abnormalities, hardware failures caused by factors such as dust inside the phone, severe internal heating, internal humidity, unstable voltage, etc.

④ Other parts failures caused by non-human factors, loose cable/touch screen jump screen/camera/earpiece/microphone/motherboard/CPU/audio IC/Y sensor IC/touch IC/WIFI module/signal module/flash/font library/flash memory/speaker/battery bulge, free warranty by our store, the above risks are borne by us, no need to worry about the limited warranty scope of the mobile phone.

⑤ Preventive maintenance and cleaning can be provided for the mobile phone sent for repair. Note: If we replace the new battery, the battery warranty is half a year. If the battery efficiency is less than 80 within half a year, the merchant replaces the new battery, and the new battery is warranted for another half a year.

Man-made failures that are not covered by the store warranty?

The warranty does not include repairs or replacements caused by the following situations:

① Mobile phone function failures caused by forced flashing, forced system upgrades or other firmware and installation software poisoning.

② Wear that does not affect its performance, all non-operational and decorative parts of the mobile phone shell, paint/pigment or body surface polishing materials.

③ Intentional damage caused by human beings, throwing/dropping on the ground, animals biting and trampling, and other damage caused by force, compression and impact.

④ Mobile phone failure caused by external water ingress (referring to falling into a washing machine, a pool, putting the body in water and getting rained on, etc.) caused by short circuit failure of the mobile phone.

⑤ Damage caused by disassembly, repair, and self-disassembly by unauthorized maintenance personnel.

⑥Batteries, earphones, chargers and other additional accessories of the mobile phone accessories that are damaged by excessive voltage/water ingress are not eligible for this service

①The screen has lines, spots, leakage, etc. of various colors (basically caused by human factors). The store does not provide warranty, but you can enjoy the cost price to replace the screen.

⑧The screen failure is caused by the display panel being crushed or the cable being broken (human factors).

The above situation is not covered by warranty, but you can enjoy the cost price to replace the screen.

What if there is a dispute between the two parties due to human factors or natural failure?

The buyer takes the mobile phone to Apple’s official website to make an appointment for official after-sales inspection, and the inspection report issued by Apple’s after-sales engineer shall prevail.

If the inspection report shows that it is not a human factor, the merchant shall bear the warranty and after-sales.

It doesn’t matter if there is a dispute, the official inspection report of Apple shall prevail, and both parties are fair and just.