SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Son muy guay! Lo que pasa que creo que quizá hay que coger una talla más grande. La devolveré para coger más talla
Great barefoot-style shoe! Quality as expected. Faux-leather upper material is holding up well to the flexibility of such style shoe. Good protection in rain. Good grip. Very wide toe box! Quality comparable to more expensive barefoot shoe brands. Very happy. My second pair!
Buty świetnie się sprawdzają, noszone już miesiąc, na stopę szeroką na 10cm idealne, polecam
Nice and comfortable. Look well made. Come up about a half a size smaller than expected.
Excelente calidad, comodisimas.
Good quality :)
Looks good' fits fine' feels quite good quality' will see how long will last.
Muy comodo, parece como andar descalso. Ya voy ordenando 3 pares de estos zapatos y me duran mucho. Realmente recomendado, especialmente si tienes pies anchos
Excelente zapatillas y buena calidad. Muy lindo el color y es igual a lo que está en fotos. Pedí talla 39 pero me quedaron justas, pidan una tallas más solo en este modelo. Y en este modelo pediré talla 40 nuevamente ( estas las regalé). Porque tengo otra zapatillas pero de tela de malla de esta misma marca y la 39 me quedan perfectas. Por lo que revisen el tipo de tela porque pueden varias entre texturas rígidas (eco cuero / pidan una talla más ) y texturas más blandas (tela de malla / pidan talla justa). Mi pies miden 25.5cm para que tengan de referencia mis medidas. Esta es mi 4ta zapatilla de esta tienda y es genial! Llegan en 10 días aprox y rápido. Nuevamente compraré y seria genial si sacan nuevos modelos con la misma horma ❤️
Muy buenos zapatos; no son para mi pero yo tengo unos iguales en blanco y compré otros para otra persona y estamos todos encantados,parece que vas descalzo
cumplen con lo ergo pero cambiaron la puntera, antes era mas ancha
Geniales y wapos me encantan, recomiendo 100 % hobibear
Looks good,without any smell, but on my foot 240 mm is too tight
Ottime scarpe, che durano molto. Questo è il secondo paio di scarpe uguali che prendo. Il primo paio di scarpe le utilizzo ancora dopo quasi un anno. Per sicurezza ne ho comprate un altro paio nuove. Ma continuerò a usare le scarpe precedentemente comprate.
Мʼякі, зручні, колір супер 👍
maravillosas!!!
Cómodos como siempre. Solo comprar si estás acostumbrado al calzado barefoot. Son bastante calientes
me encantan! debe pedir un número más que el que usa habitualmente
Se sienten de buena calidad y son bastante cómodos. Cumplen con los requisitos barefoot, aunque quizás la suela en los dedos se proyecta un poco hacia arriba.
encantada! tengo varios modelos. Anchos, cómodos y bonitos
Muy cómodos. El primer día me molestó un poco la lengüeta pero el segundo día ya estaba más blandita y no me molesto nada. Estoy encantada con los zapatos, son realmente barefoot y por un precio estupendo. En la página original de hobibear no vi este modelo pero viene en su caja serigrafíada. Me los voy a comprar en otro color
Pedimos una talla 40, quedó perfecta, mi pareja es 39 en zapatos que no son barefoot.
Very comfortable wide toed shoes. This is my fourth pair of Hobibear shoes. They are very durable and long lasting.
llegaron rapidísimo. estoy contenta con ellos, a ver, la calidad es la que es pero las quiero para trabajar y cumplen su función. mis medidas son 26'5 x 10 cm pedí la talla 41 y me van perfectas. son muy muy cómodas, vas como en una nube con ellas. no sé lo que durarán por la calidad, pero estoy contenta con ellas
very comfy