SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hair is great , the softness and the texture are perfection. The color is perfect,The frontal highlight really adds a gorgeous dynamic to the unit,Good for the price. I love this hair giving this wig five stars.
This hair exceeded my expectations. It's soft; the lace melts nicely; there's no weird smell; and it's the perfect length. I would recommend this product to anyone and I am in love with this seller.
This wig is so beautiful. The knots on the wig are very small, minimal shedding, and the lace is very thin, blending well together. It's very beautiful and soft
This is real human hair, and the hairline looks very natural.The hair arrived very quickly. The curls are very soft . The hair color is still beautiful.
I received the goods very fast. I like this hair. Lace is transparent and very suitable for my skin tone. This wig is very soft and won't have any strange odors, and it's also very suitable for my head! I have been playing with my hair, but curly hair has indeed been maintained for a long time! A very beautiful wig will be purchased again. The seller is too considerate.
I love everything about this wig. Its definitely is a whole vibe for me I really didnt have to do much you can do the deep conditioner for it to give it more value and then your Fingers can through the hair.I can also change the style freely. I really like it. I definitely would be ordering more wigs.
Omg, I am amazed at the speed of delivery(5 days) It looks beautiful. Hair feels soft, textured and thick. The hair is real human hair, very soft and shiny, no other odors and no shedding found. Really love it. The seller is very patient and keeps in touch with me. I am very satisfied with my purchase, I would recommend it to anyone, thank you seller.
This hair is amazing! When I tell you, there is no shedding at all; love the color, the length is accurate, and the density is thick! My hair doesn't have any tangles! A big plus is that the seller communicated with me very accurately and I love that too! I would buy from this company again!
I like this hair very much;I can't wait to wear it after receiving it;you see;the length of this hair is very long;it is real;I can completely trust this buyer;completely fit my scalp; I am really super satisfied!! Recommend everyone to order!
The seller's communication was on point and only took a week to get here. I absolutely love this hair and definitely will be purchasing another wig from here soon
After installation it went great, the lace melted nicely, the color suits my skin perfectly and makes me look even more beautiful, it was well worth the money and I'm very happy with my order!
Smooth and soft to touch I love it and can’t wait to put it on
Beautiful hair! No smell! good quality! The wig is cute and easy to install, which is very suitable for beginners. It looks very natural to wear.The lace is HD and fits my scalp very well.
I love love love this hair! I experienced little to no shedding; and the hare itself is very soft; and has such a natural feel to it. Something that really excited me about this wig was how good the lace was; and how small the knots were! I would say the length of the hair is true to length. This hair was also practically pre-plucked so I would recommend this to anyone !
This wig is so beautiful. The knots on the wig are very small, minimal shedding, and the lace is very thin, blending well together. Its very beautiful and soft
I love it!! The color is gorgeous; the quality is amazing and so soft. Very minimal shedding; very thick and full; it came within the same week that I ordered it and the price is extremely affordable. No smell.
Beautiful serious wig I am more than satisfied very soft hair really I recommend. Very very good communication with the seller nothing more satisfactory thank you