SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks, received. I like the product
hair is beautiful lovely blend of color fits well. true to image
Wig was so soft and true to length.Little to no shedding and the lace was amazing!Also the seller communicated very well and shipping was fast.
Super beautiful wig, very beautiful frontal, shiny hair, without a doubt I will buy again, 10/10...
This curly wig is amazing, it looks natural and lightweight.This curl is perfect, the hair is really soft and the length is also very suitable. I will definitely make another purchase!
This hair is EVERYTHING!! Soft, bouncy curls, true to length, minimal shedding and the lace was easy to melt. Definitely recommend buying!! 10/10
I like this wig, it's very affordable and comes quickly! Hair won't fall off and is very soft. The best wig I have ever ordered
Soft hair! I love it. No gross smell, super soft and bouncy. And the hair is so full!! I'm going to buy more hair.
The hair is fine and everything is correct!no odor in hair, ture to length and density and the ends of the hair is also thick! It s easy to install, just fix the hair cap and cut off the excess lace. very natural! the hair not shedding and no tangle.The quality is so good.
The wig is very soft; I definitely recommend purchasing this wig, it's affordable and it doesn't smell. The wig is thick, which is what I like. The lace is all lace and the overall look is so cute, the color matches my skin tone perfectly and gives me a special sense of confidence. Very little shedding
The transportation only took less than a week. This is super beautiful 427 hair. Curled hair is very elastic and very soft, without any odor. It is very thick and definitely worth the money.
Meu cabelo chegou do jeitinho que queria, muito linda, só veio com um cheiro muito forte, mas veio com pouco derramamento de cabelo e o caimento ótimo. Eu comprei com 28 polegadas e fiquei bastante satisfeita com meu produto. Podem comprar sem medo.
Im absolutely in love with this hair..It is full and true to length; very soft and curly with no smell at all. The shipping is so fast.and the seller is helpful.I will definitely buy it again.
I love this hair. I 100% recommend. Minimal shedding, it does not get knotted easily, the lace melts perfectly. I really have no complaints. The color is beautiful, and it blends well with my skin.
Amazing curly hair is very soft. The color of the hair is very beautiful! My hair is fantastic! There's nothing to complain about! Length is length!!!! The color is amazing! This wig is very good!!! I like it! Transportation is very fast! The seller is very good at communication! I will definitely place another order, the air is very soft; Curly hair gives a very curly feeling, and I will definitely buy it again&I will definitely recommend it to others! The transportation speed is also very fast
Wow; the density is very high. And it's super shiny; and its hair is also very long. Lace is truly high-definition and invisible. Body waves are everything; they are super soft. The seller often communicates with me; and my hair arrived before the scheduled date. I will order many times from here!!!
I absolutely love this wig 😍 the lace everything. It's true to length, barely any shedding, it holds curls really good I love it 😍 and will be ordering again.
the hair is very soft, very beautiful.i am shocked the quality is amazing.please hurry buy this hair you won't regret
divina
Perfect. Best purchase this year. I am very satisfied with my purchase, girls do not hesitate to buy it!!
Shipping was super fast! I love the hair so far, very full and true to length. Will definitely be purchasing another wig! (I will post pictures once I install it)
Received order in good time. Hair feels really soft and matches description but accidentally order wrong length. Seller communicated really well and quick responses with any questions I had.Will definitely be reordering in the right length. 5*
bonito el cabello solo no sé cómo ver el largo al pedir la medida que pedí es un poco menos de lo que quería
I love this hair, it,s so beautiful no shedding and it,s worth it, The best hair I,ve had
It is the same length as advertised; there is almost no shedding. The quality of the hair is very good and definitely worth the money. The length of the hair is true to its length and there is no bad smell. After I had my hair done with these hair bundles, the results were even better than I expected. In addition, the seller was very sweet and caring. She took the time to confirm that I received the package and made sure I was happy with the quality.